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We'll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.  With more than 55,000 people in 40 countries, working with us offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities.

People are our greatest asset, and we offer a competitive package to retain and attract the best talent. 

In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations.

Work-life balance and flexibility is a key focus area for us. We’re happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business.

About the opportunity\:

We are seeking a dynamic and customer-focused L2 IT Support Technician to join our team at our brand new, state of the art office in Theale, UK, situated close to Reading.
This is a full-time, onsite role (Mon to Fri, 9am to 5pm) and covers the Theale and South UK region (currently scoped to our offices in Theale, Harwell and central London).  The primary office location will be Theale, with an expectation of 20% travel to the other listed sites (i.e. between 0 and 1 day per week at alternative sites).
You will be the local and friendly face of corporate IT, providing essential on-site support to our end-users, ensuring smooth and efficient technology operations. This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment.

Key Responsibilities

General End-User IT Support
Provide first and second-line technical support to end-users via our ticketing system, drop-ins, and scheduled Tech Bars
Diagnose and resolve hardware and software issues, including device swap-outs
Deliver technical training and education to end-users during Tech Bar sessions
Provide VIP support to key stakeholders.
Technical Troubleshooting
End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom).
Act as local "hands & eyes" support for second and third-line support colleagues and external partners
Assist with IT security incidents
Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control / building management system (BMS)
Manage stock inventory of IT equipment
General ticket management, ensuring all tickets are dealt with in a timely and professional manner
Service Improvement and Collaboration\:
Proactively suggest and implement service improvements
Participate in the Business Relationship Management function *

We'll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.  With more than 55,000 people in 40 countries, working with us offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities.

People are our greatest asset, and we offer a competitive package to retain and attract the best talent. 

In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations.

Work-life balance and flexibility is a key focus area for us. We’re happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business.

About the opportunity\:

We are seeking a dynamic and customer-focused L2 IT Support Technician to join our team at our brand new, state of the art office in Theale, UK, situated close to Reading.
This is a full-time, onsite role (Mon to Fri, 9am to 5pm) and covers the Theale and South UK region (currently scoped to our offices in Theale, Harwell and central London).  The primary office location will be Theale, with an expectation of 20% travel to the other listed sites (i.e. between 0 and 1 day per week at alternative sites).
You will be the local and friendly face of corporate IT, providing essential on-site support to our end-users, ensuring smooth and efficient technology operations. This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment.

Key Responsibilities

General End-User IT Support
Provide first and second-line technical support to end-users via our ticketing system, drop-ins, and scheduled Tech Bars
Diagnose and resolve hardware and software issues, including device swap-outs
Deliver technical training and education to end-users during Tech Bar sessions
Provide VIP support to key stakeholders.
Technical Troubleshooting
End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom).
Act as local "hands & eyes" support for second and third-line support colleagues and external partners
Assist with IT security incidents
Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control / building management system (BMS)
Manage stock inventory of IT equipment
General ticket management, ensuring all tickets are dealt with in a timely and professional manner
Service Improvement and Collaboration\:
Proactively suggest and implement service improvements
Participate in the Business Relationship Management function *

Essential Skills and Attributes

Excellent customer service and communication skills Strong problem-solving and troubleshooting abilities A "can-do" attitude and a positive, enthusiastic approach Willingness to undertake funded and self-paced training, to enhance skills & experience Ability to work independently and as part of a team Professional and presentable demeanor Ability to explain technical concepts to non-technical users Ability to work in a fast paced environment Ability to work well under pressure A fun and engaging attitude Experience with IT ticketing systems Basic networking knowledge Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, particularly Microsoft Azure Strong Microsoft 365 (inc. Office 365) skills and experience Experience with Video Conferencing and telephony systems.

Our Culture

Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more

We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity – ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women’s – find out more about our employee networks here.

We partner with VERCIDA to help us attract and retain diverse talent.  For greater online accessibility please visit www.vercida.com to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role

If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team.

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Essential Skills and Attributes

Excellent customer service and communication skills Strong problem-solving and troubleshooting abilities A "can-do" attitude and a positive, enthusiastic approach Willingness to undertake funded and self-paced training, to enhance skills & experience Ability to work independently and as part of a team Professional and presentable demeanor Ability to explain technical concepts to non-technical users Ability to work in a fast paced environment Ability to work well under pressure A fun and engaging attitude Experience with IT ticketing systems Basic networking knowledge Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, particularly Microsoft Azure Strong Microsoft 365 (inc. Office 365) skills and experience Experience with Video Conferencing and telephony systems.

Our Culture

Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more

We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity – ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women’s – find out more about our employee networks here.

We partner with VERCIDA to help us attract and retain diverse talent.  For greater online accessibility please visit www.vercida.com to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role

If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team.