About Us

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Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

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Our Core Values are:

\n\nWe serve faithfully by doing what's right with a joyful heart.\nWe never settle by constantly striving for better.\nWe are in it together by supporting one another and those we serve.\nWe make an impact by taking initiative and delivering exceptional experience.\n\n

Benefits

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Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

\n\nEligibility on day 1 for all benefits\nDollar-for-dollar 401(k) match, up to 5%\nDebt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more\nImmediate access to time off benefits\n\n

At Baylor Scott & White Health, your well-being is our top priority.

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Note: Benefits may vary based on position type and/or level

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Job Summary

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This is an OVERNIGHT Wed - Sat 730 pm - 6 am shift

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The Access Services Representative 1 gets accurate demographics and insurance information. This helps register patients, verify insurance benefits, and collect patient financial responsibilities.

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Essential Functions of the Role

\n\nConducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.\nRegisters patients at multiple locations and works in different department areas. Knows the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers. Improves revenue cycle functions and the patient experience.\nInteracts regularly with other areas and departments to provide information on patient delays and schedule changes.\nVerifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient dues according to financial policies. Establishes patient liability and advises on deposit requirements. Negotiates payment arrangements with the patient as needed.\nMay be responsible for cashiering duties following established policies and procedures. This could be the main responsibility in the department.\nAssists patients to nursing units by providing directions, personal escort and medical mobility assistance (e.g., wheelchairs), when applicable.\nAdhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.\nAppropriately escalates potential service issues to management when necessary.\n\n

Key Success Factors

\n\nRequires good listening and communication skills, and professional telephone etiquette.\nMaintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.\nMust show high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.\nDemonstrates ability to manage multiple, changing priorities in an effective and organized manner.\nExcellent data entry, numeric, typing and computer navigational skills.\nBasic computer skills and Microsoft Office.\n\n

Belonging Statement

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We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED EquivalentEXPERIENCE - Less than 1 Year of Experience