Job Title Accounts Receivable Manager Agency Texas A&M University - Corpus Christi Department Bursar Proposed Minimum Salary Commensurate Job Location Corpus Christi, Texas Job Type Staff Job Description TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies. TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities. Learn more information here (https://www.youtube.com/watch?v=EwQR4HbGJu0) ! PURPOSE The Accounts Receivable Manager provides quality customer service and is responsible for overseeing the daily operations of the accounts receivable team within the Bursar Department. This role ensures the accurate and timely processing of billing, payments, and collections, while maintaining compliance with university policies and regulations. The Accounts Receivable Manager will also provide leadership and support to the accounts receivable staff, fostering a collaborative and efficient work environment. DESCRIPTION Functional Area 1: Staff Management Percent Effort: 40% + Oversee the daily activities of the accounts receivable team, ensuring tasks are completed accurately and on time. Ensures staffing requirements are met. + Collaborate with the Assistant Bursar in the hiring process, including conducting interviews and selecting new team members. + Train and coach staff in System and University policies and procedures, ensuring the team understands their roles and responsibilities. Provide training and support to accounts receivable staff and other stakeholders. + Regularly assess team performance, provide constructive feedback, and implement development plans to enhance skills and productivity. + Create and update procedures and training materials to enhance the efficiency and effectiveness of the accounts receivable function. Functional Area 2: Billings & Collections Percent Effort: 40% + Ensure accurate and timely generation of student billing statements and outstanding balance letters for tuition, fees, room, board and other charges. Produce and upload Banner billing statements to SAIL self-service. + Oversee the entry of invoices into FAMIS. Monitor FAMIS departmental invoicing and collection efforts, ensuring departments are following extension of credit policies and procedures. Review and approve FAMIS accounts receivable batches. + Oversee the posting of payments for FAMIS invoices, third-party contract invoicing and departmental tuition payments, ensuring they are applied accurately and timely. + Collaborate with the Assistant Bursar to develop and implement effective strategies for collecting overdue accounts, including sending reminders, making phone calls, placing holds on the student account and with the State Comptroller’s Office, and coordinating with collection agencies as needed. Conduct regular account reviews to identify delinquent accounts and take appropriate actions to resolve outstanding balances. + Work closely with other departments to resolve billing discrepancies and ensure accurate student account information. Coordinate with the Financial Aid Office the rolling of the contracts, exemptions and waivers in preparation for each new term. + Manage invoicing for student accounts related to third-party contracts, ensuring accuracy and timely processing. Establish new and maintain current billing contracts. + Coordinate the process of refunding overpayments to third party contracts and departmental customers. Review the voucher creates and submit to Bursar’s Office for entry into Islander Buy. + Ensure that exemptions and waivers are processed accurately and in a timely manner. Review exemptions and waivers for compliance with SAP and Excessive Hours. Update and maintain exemption and waiver rules in Banner. + Build the Installment Payment Plans and Emergency Tuition Loan in TouchNet for testing by staff. Coordinate with the Business Operations Manager for testing the plans for accuracy. Once testing has been completed finalize set up. Functional Area 3: Additional Responsibilities Percent Effort: 20% + Address and resolve any issues or concerns related to student accounts, working collaboratively with other departments as needed, ensuring a high level of customer satisfaction. + Maintain clear and effective communication with students, parents, and university staff regarding billing policies, payment options, and account statuses. + Prepare and present detailed reports on accounts receivable status, including supplemental promissory notes, collection rates, and outstanding balances, to the Bursar Department management. + Analyze accounts receivable data to identify trends, potential issues, and opportunities for improvement. + Analyze and investigate outstanding items on account reconciliations provided by Accounting Services, ensuring the resolution and clearing of any pending transactions. + Audit staff’s transactions periodically to ensure quantity and quality results are met. Assist in preparing for internal and external audits by providing necessary documentation and information. + Perform other related duties as assigned. QUALIFICATIONS + Bachelor's degree in Accounting, Finance, Business Administration. + Four (4) years of related experience in accounts receivable, customer service and employee supervision. + Equivalent combination of experience and experience may be considered as a substitution for minimum requirements. + High School Diploma and eight (8) years related experience or + Associate’s degree and six (6) years of related experience + Strong knowledge of accounts receivable processes, billing, collections, and financial reporting. + Experience performing evaluations and counseling employees. + Experience in training staff. + Ability to administer established policies and procedures. + Excellent written and verbal communication skills. + Ability to analyze data, identify trends, and implement improvements. + Detail-oriented with strong organizational and time management skills. Must be able to multi-task, solve problems and work cooperatively with others. + Intermediate skills in Microsoft Suite (Word, Excel, PowerPoint, and Outlook) with advanced Excel skills using formulas across multiple spreadsheets and sorting large amounts of data. + Ability to safeguard confidential information and operate effectively in fast-paced, challenging situations. PREFERRED QUALIFICATIONS + Four (4) years of related experience in accounts receivable, customer service and employee supervision in a Higher Education environment. + Experience with Banner, Argos, TouchNet, FAMIS and Laserfiche software. + Experience in handling collections of current and past due balances and third-party invoicing. + Experience generating reports and auditing records for compliance. + Working knowledge of Financial Aid, Registrar, and Admission Offices as it relates to Bursar Department processes and procedures. + Experience and understanding of Family Educational Rights and Privacy Act (FERPA). SALARY $51,600 - $54,545 Annually (Salary dependent upon education and experience.) + $4,300 - $4,545.41 Monthly BENEFITS (rules, policies, eligibility apply) From our generous benefits package (https://www.tamucc.edu/human-resources/benefits/index.php) and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work. Insurance (https://assets.system.tamus.edu/files/benefits/website/BenefitsGuide.pdf) + Medical + $0 - $30 per month for Employee Only coverage after university contribution ($920 value). + Up to 83% of premium covered by the university: + Employee and Spouse + Employee and Children + Employee and Family coverage + Dental & Vision + Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account On-campus wellness opportunities (https://www.tamucc.edu/human-resources/benefits/wellness-resources.php) Dual Career Partner Program Work Life Solutions: (https://www.tamucc.edu/human-resources/benefits/eap.php) + Counseling, Work Life Assistance, Financial Resources, and Legal Resources Tuition Benefits: (https://www.tamucc.edu/human-resources/benefits/tuition/index.php) + Public Loan Forgiveness + Book scholarships + 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply). Retirement (https://www.tamucc.edu/human-resources/benefits/retirement-programs.php) + Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP) + Voluntary Tax Deferred Account/Deferred Compensation Plan Time Off: (https://www.tamucc.edu/human-resources/time-off/index.php) + 8+ hours of vacation paid time off every month. + 8 hours of sick leave time off every month. + 8 hours of paid time off for Birthday leave. + 12-15 paid holidays each year. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.