Provides courteous and prompt front line support for end users on a variety of applications
§ Supports the functionality of all IT-based hardware, including computers, printers and digital signage
§ Assists with monitoring and maintaining the company’s network systems and servers
§ Identifies, documents, and implements solutions to problems
§ Performs network back-ups, resolve related issues and measure performance
§ Assists with server implementation, upgrades, and configuration
§ Maintains hardware and software inventory
§ Acts as back-up to Systems Administrator when unavailable
§ Supports ERP system
§ Assists in the development of network design and procedures
§ Sets advanced user and device network permissions based on best practice policies
§ Implements and monitors system and network security
§ Restores systems from backups including PCs and network servers
§ Performs other duties as assigned
Provides courteous and prompt front line support for end users on a variety of applications
§ Supports the functionality of all IT-based hardware, including computers, printers and digital signage
§ Assists with monitoring and maintaining the company’s network systems and servers
§ Identifies, documents, and implements solutions to problems
§ Performs network back-ups, resolve related issues and measure performance
§ Assists with server implementation, upgrades, and configuration
§ Maintains hardware and software inventory
§ Acts as back-up to Systems Administrator when unavailable
§ Supports ERP system
§ Assists in the development of network design and procedures
§ Sets advanced user and device network permissions based on best practice policies
§ Implements and monitors system and network security
§ Restores systems from backups including PCs and network servers
§ Performs other duties as assigned
§ Thorough knowledge of:
o Basic understanding of IP connected networks, Microsoft windows servers such as exchange and terminal servers
o Basic hardware troubleshooting on a variety of devices such as PC’s laptops, thin client terminals and printers
o Basic understanding of Microsoft Office
Windows based operating systemsTCP/IP based networkingVirtualization technologies (VMWARE)Active Directory including UID/Computer/Printer/group policy administrationo Advanced hardware troubleshooting including network equipment (Routers, Switches)
§ Skill to:
o Learn industry-related software, such as Syteline
§ Thorough knowledge of:
o Basic understanding of IP connected networks, Microsoft windows servers such as exchange and terminal servers
o Basic hardware troubleshooting on a variety of devices such as PC’s laptops, thin client terminals and printers
o Basic understanding of Microsoft Office
Windows based operating systemsTCP/IP based networkingVirtualization technologies (VMWARE)Active Directory including UID/Computer/Printer/group policy administrationo Advanced hardware troubleshooting including network equipment (Routers, Switches)
§ Skill to:
o Learn industry-related software, such as Syteline