At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of an Auto Adjuster: 
• Communicate empathetically with customers (Email/Phone/Virtually) and help them through their claim process in a fast, fair and easy manner 
• Efficiently write or review accurate estimates and supplements based on photos, with opportunity to learn and leverage video inspection skills, Condition vehicles and prepare reports for customers to settle total loss claims, Review and negotiate subrogation demands with Third Party Carriers
• Perform parts searches
• Review, reconcile, and negotiate (Phone/Virtually) with, repair facilities, customers and claimants  
•  Work in multiple workstreams (Quick Foto Claims, Waivers, Virtual Assist, Tech Reviews, Total loss)    
• Flexibility to work independently as part of a virtual team. Required to travel to local office periodically
• The ability to work independently starting your day from home
• In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings.  

 Job Qualifications

You’re a great match for this role if you have: 
•    You are a High School Diploma/BE/BTech (Automobile/Mechanical) Courses
•    You have 12 months or more of Auto Estimating / Body Shop / Insurance Experience 
•    You have prior experience using auto estimating programs such as: CCC One, Audatex, or Mitchell  
•    You enjoy the ability to work independently starting your day from home
•    View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions  
•    Value providing an effortless customer service experience 
•    Are organized and able to multi-task in a fast-paced environment 
•    Are known for clear and professional communication – both written and verbal 

Primary Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Shift Time

Recruiter Info

Sumit Roy

srozb@allstate.com

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.