The Associate Specialist II has a general knowledge within designated Information Technology (IT) area of responsibility that is applied to diverse assignments. This role executes assigned tasks and collaborates on IT projects while exhibiting consistent, current knowledge of new technologies and platforms.

• Assess, maintain, support, and modify existing solutions utilizing standard procedures and techniques
• Apply methodology to support business applications, and investigate operational problems as necessary
• Prepare full spectrum of specifications and user requirements
• Assist higher-level specialist in the development of highly complex solutions
• Participate with cross-functional team members in issue identification, process impacts, and solution development discussions to optimize end-to-end solutions
• Provide on-call technical support for end users as required
• Other duties as assigned