Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country! The Banking Support Services Specialist I is responsible for supporting retail and internal teams on all operating procedures necessary to effectively service our customers via phone or email. Key Responsibilities: · Provide first call resolution response with appropriate guidance on operating policies, procedures, and processes necessary to address customer service issues. · Acts as primary contact for branch team members. Working with other support areas as liaison to resolve issues to completion. · Respond to questions from all emails in a timely manner. · Follow and manage standard operating procedures; accurately log all tickets using ServiceNow incidents, major incidents, or problems as needed. · Provides excellent customer service to each caller. Competencies Required: · Advanced knowledge of procedures, policies, resources, and guidelines. · Demonstrated customer service skills, ability to relate effectively and tactfully with all levels of the organization. · Ability to communicate effectively in both oral and written communications. · Ability to work individually and as a team member. · Learn fundamental operations of commonly used software, hardware, and other equipment. Minimum Qualifications/Experience: · 2 or more years of Woodforest branch banking experience, with extensive knowledge of the processes and procedures involved in branch operations, required. · 1 year or more years of Woodforest branch management experience, preferred. · Intermediate proficiency with Microsoft Office, including Excel, Word, Outlook and PowerPoint required. Formal Education & Certification: · High school diploma or equivalent required. Work Status: · Full-time. Supervisory Responsibility: · None. Travel: · Up to 10% travel may be expected. Working Conditions: · Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Woodforest is an Equal Opportunity Employer, Including Disability and Veteran **Job:** **Technology Services* **Organization:** **Texas - Houston* **Title:** *Banking Support Services Specialist I* **Location:** *Texas-The Woodlands* **Requisition ID:** *068131*