Now Brewing: barista, Main Bar – Starbucks Reserve Roastery

This job contributes to Starbucks success of the Reserve & Roastery Store by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the Roastery & Reserve Experience for their customers and one another.  The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities:

Coffee Expert & Brand Ambassador:
 •    Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
•    Provide unique coffee forward experience for every customer
•    Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.)
•    Demonstrate impeccable composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events.
•    Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
•    Follows health, safety and sanitation guidelines and standards
•    Contributes to positive team environment
•    Maintains regular and consistent attendance and punctuality 
  
Service:
•    Anticipates customer and store needs by constantly evaluating environment and customers for cues
•    Delivers exceptional customer service to all customers
•    Responsible for total service, including table service
•    Support Roastery and Reserve events model and events execution
 
Sales:
•    Maintain knowledge of 100+ unique Roastery & Reserve products 
•    Engage customers and leverage selling skills 

Operations: 
•    Operate in environment with rapid innovation with minimal turnaround time from innovation to product and service delivery to the customer
•    Follows Starbucks operational policies and procedures, including those for cash handling and safety and security.
•    Maintain a clean and organized workspace so that partners can locate resources and product as needed

Basic Qualifications:

•    Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time
•    Ability to carry 35lb on a consistent basis
•    Experience in the service or entertainment industry (i.e. restaurant, bar, theater, or hospitality) 
•    Reading, writing, and oral proficiency in the English language 
•    Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays 

Preferred Qualifications

•    1-2 years of specialty retail sales experience 
•    Ability to carry and balance a tray 
•    High attention to detail with the ability to multitask and prioritize effectively
•    Ability to learn quickly
•    Ability to read customer cues and curate an immersive experience based on customer needs
•    Strong interpersonal skills 
•    Ability to build relationships quickly
•    Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift 
•    Ability to memorize complex menus, ingredients, beverage & food builds
•    Facilitation and presentation skills Ability to understand and carry out oral and written instructions and request clarification when needed 
•    Ability to work as part of a large and matrixed team 
•    Additional languages beneficial