Join our story at Hyatt Place and Hyatt House, Nairobi Westlands. Full-Time Greet and warmly welcome all guests with a smile to the Hotel, offering luggage assistance on arrival and departure. Ensuring all guests requests are dealt with promptly and in a courteous manner. Welcome guests with the appropriate greetings depending on the time of day. Check on the daily occupancy, arrivals, departures, VIP’S, groups and guests with special needs. Ensure collection and delivery of guest luggage and equipment’s in an efficient, accurate and timely manner. Providing storage for guests’ luggage’s, tagging and issuing a copy of the luggage tag to the guest. Escorting guests to the rooms, inducting them on the room amenities and placing luggage on the rack.  Delivery of guest messages to the rooms and running office errands as assigned.   Ensure that the guests verify their luggage before delivery and after delivery to the rooms as well as before loading to the vehicles during check out.  Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service  Assist the Transport coordinator on guests transport planning and requests. Upselling the Hotel Food & Beverage outlets, conference, rooms and business center on any inquiries at the concierge.  Communicate to the Front Office Team Leader before leaving your position in the course of the normal shift to plan for proper coverage.   Prepares morning newspaper distribution list, (applicable when the management offers this value add) Supports Departmental Trainers by providing feedback emanating from both internal and external guests. Alert the Duty Manager or Front Office Manager upon experiencing suspicious characters or difficult guests.  Have thorough product knowledge of the Hotel and activities/promotions taking place.  Communicate any negative comments to the Front Office Manager obtained while engaging guests.  Assist the reception on physical wake up calls where guests do not respond to telephone wake up calls as guided in the wake-up call standard operating procedure.  Collect check out cards for departing guests and summarize in the check-out card book at the end of the shift. (if applicable) Ensures that the bell desk sections/lobby are clean at all times. Multi-task in various aspects of the operations as advised by management from time to time

Other duties assigned by the management, from time 

Posted May 24, 2025