The Role 

The Benefits Systems Administrator supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America. The position will be located in Manila, Philippines.

 Performance Objectives 

Clients 
• Administer ongoing benefit system activities. 
• Receive and process import data files containing indicative data, election data, dependent and beneficiary data 
• Generate payroll/vendor feeds, as well as ad-hoc management reports 
• Process and fulfill, confirmation statements and other benefit related materials 
• Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems 
• Utilizing case management tool as needed 
• Exercise discretion and independent judgment in responding to and resolving client issues 
• Develop and maintain system processing documentation and processing calendar 
• Provide back up for other team members as needed 
• Attend ongoing client status meeting as needed to establish client relationship 
• Attend internal project meetings to ensure project continuity into ongoing 

Financial 
• Meet service level agreements across all clients 
• Meet billable hour goals as defined by your manager 
• Work within prescribed budget for each project 
• Identify potential out of scope work and new opportunities to client teams 

People 
• Take initiative to proactively share knowledge and/or experience with team members 
• Develop strong partnerships with team members 
• Work collaboratively with other members of the team to meet internal and client objectives 
• Solicit feedback and development opportunities for career growth 

Excellence 
• Assist project team with client assignments to deliver timely, within-budget and high quality work 
• 100% compliance with SOC1 and Professional Excellence criteria 
• Help develop and maintain system processing documentation 
• Analyze process workflow and recommend improvements to increase efficiency and effectiveness 
• Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers

The Requirements 

• Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans 
• Ability to complete Willis Towers Watson Benefits Systems Administrator training program 
• Strong analytical and problem solving skills 
• Strong knowledge of Microsoft Office tools including Outlook, Excel and Word 
• Professional and responsible approach to work, clients and colleagues 
• Willing to work in a mid-shift schedule 
• Ability to manage time and work a flexible schedule 
• Ability to organize and prioritize with strong attention to details 
• Excellent oral and written communication skills 
• Ability to work independently and in a team environment with minimal supervision 
• Ability to complete multiple projects within established deadlines 
• Work experience with US and/or UK counterparts and projects preferred, but not required 
• College degree preferred

WTW is an Equal Opportunity Employer