The Red Hat Finance team is looking for a Senior Billing Support Specialist to join us in São Paulo, Brazil. In this senior-level role, you will manage complex billing processes across multiple regions or business units, ensuring accuracy, compliance, and timely invoicing. You will serve as a subject matter expert on billing policies, working closely with cross-functional teams to support financial operations, improve systems, and resolve escalated issues. Your work will directly contribute to billing accuracy, operational efficiency, and customer satisfaction.

This role requires excellent problem-solving skills, attention to detail, and the ability to communicate clearly with global teams and stakeholders. Fluency in English is essential, and experience working in a fast-paced, collaborative environment is highly valued.

What you will do:

• Oversee and execute complex billing activities across Latam region
• Ensure billing accuracy, policy compliance, and adherence to service level agreements (SLAs)
• Investigate and resolve escalated billing issues in collaboration with Finance, Sales, Legal, and Deal Management teams
• Lead or support system and process improvement initiatives to enhance billing operations
• Provide financial insights and reporting to internal stakeholders to support strategic decision-making
• Act as a subject matter expert for billing systems and procedures, offering guidance to team members and business partners
• Support audit and compliance activities related to billing

What you bring:

• 5+ years of experience in billing, finance operations, or order-to-cash functions, preferably in a technology or software company
• Strong understanding of billing systems, revenue recognition principles, and financial compliance requirements
• Proven ability to manage complex processes and resolve high-impact issues
• Experience leading or contributing to cross-functional initiatives or process improvements
• High level of attention to detail and analytical thinking
• Strong communication and interpersonal skills with the ability to work effectively across time zones and cultures
• Fluency in English (spoken and written); additional languages, such as Spanish is  a plus
• Proficiency with financial systems (e.g., Oracle, SAP) and Excel

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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