In this role, your responsibilities will be

Supervise the order queue diligently, promptly addressing inquiries to ensure swift order processing. Review and process Oracle sales orders, particularly for unorderable parts, coordinating with Rapid Repair Center Customer Service Associates to finalize orders. Record Timesheet App entries in the Oracle application, identifying errors, and collaborating with users for timely corrections. Generate and upload serial card references for processed orders, contributing to accurate documentation. Provide assistance for Diagnostic Report Generation Tool requests, ensuring seamless support. Follow up on purchase orders and support supplier expediting by acquiring and entering acknowledgment and planned ship date information. Create and modify purchase orders, establish new suppliers and customers, and contribute to purchasing activities for the Valve Condition Monitoring team. Collaborate with and support Service Support Associates in handling quote requests for part prices and lead times, as required.

This role encourages a collaborative and inclusive environment, valuing diverse perspectives and contributions. We believe in equal opportunities and welcome candidates from all backgrounds to join our team

 

Who you are:

You focus on priorities and set stretch goals

You balance planning with actions.

You keep in touch with customers.

 

For this role, you will need:

3-4 years of relevant experience in a customer service or material sourcing role is important. A related degree or equivalent experience is preferred (e.g., Business Systems, Operations, etc.).

Preferred qualifications that set you a part:

Proficient personal computing skills, including basic Microsoft Windows applications. Previous knowledge or the ability to quickly learn and apply Fisher tools such as Oracle, FF2, AXIOM, FLEx for serial card retrieval, Noetix for timecard entry reporting, & Serial Card Creation application. Strong interpersonal skills for effective collaboration in a team-oriented environment. Clear and effective communication skills. Proven dedication to maintaining high-level customer service standards. Excellent time management skills. Attention to detail and a dedication to quality. Ability to follow instructions and enforce to standards while completing job assignments. Capable of working independently with general supervision.

We actively promote a diverse and inclusive work environment, and individuals from all backgrounds are encouraged to apply. We believe that diversity strengthens our team and improves our ability to deliver outstanding results.

 

Our Offer To You Benefits 

At Emerson we offer a competitive benefits package to recognize and support our employees. Commitment with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality. At Emerson we have different Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness.