At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health 

Title: Pharmacy Technician I

Location: Downers Grove or Charlotte Contact Center; Remote

Role Description: 

The Pharmacy Technician I acts as a liaison between the patient, provider, and pharmacist. The Pharmacy Technician provides exceptional customer service and excellent phone etiquette while exercising empathy with Oak Street Health patients. 

Core Responsibilities: 

Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicated 

Contacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent or mail-order pharmacy.

Make outbound calls to pharmacies on behalf of the patient when needed 

Responsible for 40-50 calls per day volume inbound and/or 60-80 calls outbound 

Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills 

Utilize electronic medical record platform to send requests and updates to field care teams 

Document clear and precise information into applicable electronic platforms 

Capture and document all patient requests prior to ending the call 

Monitor the CareReq queue to ensure the completion of any open requisitions 

Arrange transportation for center visits 

Schedule off-cadence or requested patient appointments 

Utilize triage nurse line, using warm transfers, when needed for acute healthcare concerns

Execute prescription requests according to up-to-date process standards and policies 

Engage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protected

Meet and exceed departmental metrics; stay informed of changes and updates to department metrics

Responsible for maintaining licensure and certification 

Complete all Continuing Education expectations 

Other duties as assigned

 

Remote Work Requirements:

Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems

Prior remote work experience

Ability to obtain high-speed internet and hardwire equipment to router/modem

Distraction-free and private remote work environment required as well as reliable dependent care during working hours

Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center

https://www.oakstreethealth.com/locations 

Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC

Ability to participate in classroom-style remote training sessions

An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment

 

Career Development Opportunities:
 

The career path from Pharmacy Technician I to Pharmacy Technician II includes:
 

A minimum tenure of 6 months in the Pharmacy Technician I role

Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs

Demonstration of a strong desire to learn and grow in their role 

Meet “Exceptional” performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills:

Average Calls per Hour

Average Handle Time

Average Unavailable Time

Quality Metrics 

Demonstrate proven reliability and satisfactory attendance

The progression path from Level I, Level II, and Level III positions within the Pharmacy Technician Contact Center team is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling technicians to provide superior support and contribute to the overall success of the contact center.

What are we looking for? 

Minimum 1 year of retail pharmacy experience required

Active Pharmacy Technician License in the state of residence 

Certified Pharmacy Technician (CPhT) certification required 

High school diploma or equivalent required 

Bilingual Spanish preferred, medical Spanish a plus 

Strong working knowledge of MS Office and Google Suite preferred 

Ability to execute daily responsibilities with minimal supervision 

Demonstrated ability to deliver high-quality customer service 

Deliver confident and professional service to Oak Street Health patients and internal partners 

US work authorization 

Someone who embodies being “Oaky” 

What does being “Oaky” look like? 

Radiating positive energy 

Assuming good intentions 

Creating an unmatched patient experience 

Driving clinical excellence 

Taking ownership and delivering results 

Being relentlessly determined 

Why Oak Street Health? 

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission. 

Oak Street Health Benefits: 

Mission-focused career impacting change and measurably improving health outcomes for medicare patients 

Paid vacation, sick time, and investment/retirement 401K match options Health insurance, vision, and dental benefits 

Opportunities for leadership development and continuing education stipends

New centers and flexible work environments 

Opportunities for high levels of responsibility and rapid advancement

Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter

Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

 

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/04/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.