Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as providing fit for purpose solutions to customers.

Key Responsibilities

Revenue Generation

Help to implement Cargo Business Plan in alignment with local cargo strategies and specified Key Performance IndicatorsSupport the Cargo Managers and coordinate with the Cargo Sales and Reservations Officers to achieve revenue target and generate ancillary revenueAssist the Cargo Managers to negotiate and execute sales contracts as requiredHelp to generate revenue with the perspective of sales channels, product sales and offline sales developmentChampion Cathay products and provide excellent and consistent product solutions to customers

Account Management and Sales Administration

Conduct regular reviews of accounts’ performance and seek additional revenue opportunities from each accountCoordinate with the Indoor Sales Team to provide customer-centric solutions to customersAssist in setting the annual revenue budget and Cargo Business Plan as requiredManage the day-to-day relationship of client-servicing with customers to support revenue generationCollect, analyse and report market conditions, trends and activities as requestedProvide superb sales and customer service in all customer touch points so as to drive premium selling rates and regular businessImplement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functionsAny other reasonable task as requested

Partnerships and External Liaisons

Assist the Cargo Managers to manage relationships with shippers, key industry and trade partners and associations so that the Company’s interests are well representedGive recognition to, and earn the loyalty of our highest value customers, including Cargo Clan Elite members

E&A

Emergency and Accident and Crisis Response responsibilities as requiredRequirements

Academic Qualifications

Diploma in a relevant field

Knowledge, Skills, Training and Experience

Minimum of 2 years’ experience in airline cargo sales, operations or customer serviceStrong knowledge of airlines and international airfreight industryKnowledge of CHAMP CargoSpot System is an advantageStrong communication and client management skillsSensitive to confidential data and numbersProven success record in setting and achieving goalsAbility to work independentlyProficiency in the use of Microsoft Office Systems

** Please note that we will only be able to contact candidates who have been shortlisted for further consideration. **

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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