Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

Key Responsibilities

Revenue Generation

Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance IndicatorsAssist the Cargo Managers and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customersProvide support to manage capacity in order to maximise flight revenue

Customer Services

Coordinate with the outdoor sales team to provide customer-centric solutions to customersAnswer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional mannerManage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposesProvide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular businessChampion Cathay products and provide excellent and consistent product solutions to customers

Efficiency Improvement

Support the Cargo Managers to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functionsAny other reasonable task as requested

E&A

Emergency and Accident and Crisis Response responsibilities as requiredRequirements

Academic Qualifications

Diploma in a relevant field

Knowledge, Skills, Training and Experience

Minimum of 2 years’ cargo or airline operations or indoor sales experiencePrior customer service experience is an advantageExcellent communication skillsDemonstrable customer service senseAbility to work independentlyProficiency in the use of Microsoft Office SystemsKnowledge of CHAMP Cargospot System is an advantage

** Please note that we will only be able to contact candidates who have been shortlisted for further consideration. **

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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