Claims Product Owner

Job Summary

The Claims Product Owner position is responsible for defining the product roadmap and capabilities for development of an enterprise product and services for all ACE markets and communicating the strategic and tactical goals and objectives for the product, in accordance with business line drivers.

Creates and implements all strategic initiatives to ensure achievement of company goals for the assigned product. Leads the process of setting business requirements for overall functionality and navigation and ensures the product backlog is created. Primarily responsible for prioritizing the product backlog to achieve the committed business objectives.

Job Duties

Develop, implement, and communicate all strategic initiatives to ensure achievement of company goals for the assigned enterprise product. Responsible for developing innovative and creative solutions that meet existing and emerging market needs, increase the value of current products and/or introduce new product/service opportunities. Utilize trends, developments in the market place, and voice of the customer research to shape product and service offerings. Manage the products and programs including research, analysis, proposals, testing and product introduction.

Research competitive market for business opportunities and ensure integration of product line with the Club’s MRM strategy. Develop product initiatives that synergize with other Club programs. Evaluate financial and competitive impacts of potential product features.

As a dedicated, co-located member of the product team, communicate product vision, strategy and direction to the product development team. Work with the product team to convert high-level business priorities into the product backlog and user stories. Create acceptance criteria for the product backlog. Develop detailed user stories, which may include some or all of the following supplemental information: business process flows, data flows, sequence diagrams, activity diagrams. Prioritize the product backlog.

Participate in team stand-ups and retrospectives. Facilitate iteration planning meetings. Escalate risks and issues through team meetings, formal and informal communication. Determine the next build to release. Write release notes. Monitor defect reporting and convert defect into product backlog.

Identify new product opportunities while developing and maintaining the enterprise product roadmap. Determine and direct how strategy fits with overall distribution strategy of the Club.

Establish enterprise product goals and objectives. Oversee and evaluate progress against targeted goals and make adjustments and priorities to attain assigned objectives. Lead usability testing and user research as necessary. Draft and manage implementation schedule and work with the product development team to set key milestones and deliverables.

Cultivate relationships with external vendors, partners, and development team members in the development of technology products. Produce and deliver executive and stakeholder presentations.

Maintain a high level of skill and current knowledge of product line and apply knowledge in proposing and directing the development of enterprise product initiatives. Create a quality assurance (QA) plan and assist with the testing of product prior to launch.

Qualifications

Bachelors Equivalent combination of education and experience Required

10+ years Claims business/process or related experience. Required

1-3 years Supervisory Preferred

Demonstrated experience in project management required.

Demonstrated experience managing KPIs for enterprise products required.

Budgeting, forecasting, and/or strategic planning experience required.

Ability to think strategically and transform strategy into actionable plans required.

Ability required in defining and leading implementation of new processes.

Ability to coordinate and control major projects required.

Strategic, analytical, critical thinking and problem solving skills, especially in assessing consumer/site visitor needs defining a successful online experience that is consistent with the brand.

Understanding of user interface (UI) and the basic principles and design qualities that have been shown to make web applications easier to use.

Ability to compile, analyze and interpret statistical data.

Organization, planning, and problem resolution skills with the ability to manage and develop various products at different stages of development.

Goal-oriented, with ability to perform qualitative and quantitative analysis and financial forecasting.

Communication skills, to both internal and external stakeholders, both oral and written, including authorship of product-related documentation.

Interpersonal skills; ability to interact effectively with technical and non-technical audiences, and senior executives.

Ability to achieve business results and remain positive and focused on moving forward, regardless of obstacles.

Ability to effectively multi-task in a deadline-driven atmosphere.

User-centric /customer-centric focused, embrace Agile practices, and possess a learning mindset.

Strong team member who inspires, innovates, and delivers results to add value and make a difference.

Certified Scrum Product Owner - Scrum Alliance Preferred

The starting pay range for this position is:

$129,400.00 - $172,000.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).