Join our team and make your mark in the financial services industry. As a Loan Servicing Specialist IV, you'll be at the forefront of client interactions, ensuring seamless onboarding and service delivery. Unlock your potential with opportunities for career growth and development in a supportive and innovative environment.

As a Loan Servicing Specialist IV within the Client Onboarding and Service, you will handle inbound calls from internal clients, providing high-quality service with a focus on one-call resolution. You will analyze transactions and loan documents, maintain product knowledge, and support client service requests. Your role is crucial in ensuring client satisfaction and operational efficiency.

Job Responsibilities:

Handle inbound calls from internal clients, ensuring one-call resolution.Analyze and interpret transactions, statements, and loan documents.Maintain comprehensive knowledge of products and services.Work effectively in a fast-paced, evolving environment.Multitask various duties, ensuring timely task delivery.Provide client service support on payment and draw requests.Research accounts and complete servicing forms for client requests.Demonstrate teamwork by maintaining a professional and supportive attitude.Assist in resolving complex process queries and client complaints.Understand US banking and regulatory requirements for data security.

Required qualifications, capabilities, and skills:

Five years of contact center or loan servicing experience.Strong written and verbal communication skills.Proficient in Microsoft Office suite.Ability to work independently and as part of a team.Strong time management and prioritization skills.Self-driven and eager to learn.Strong analytical and problem-solving skills.Ability to use multiple applications and instant messenger simultaneously.Controls and innovation mindset.Ability to adapt to changes and handle KPIs and team metrics.

Preferred qualifications, capabilities, and skills:

Experience in creating Excel and other types of reporting.Understanding of client focus with a sense of urgency.Flexibility to work on a night shift.