USA
4 days ago
Client Services Representative - Scheduler
Job Summary:   The Home Health Scheduler plays a key role in coordinating and optimizing the scheduling of in-home diagnostic services such as X-rays, EKGs, ultrasounds, and other mobile imaging procedures. This position ensures that services are delivered efficiently, timely, and in alignment with patient needs, provider availability, and company logistics. Primary responsibilities: + Schedule mobile diagnostic appointments for patients in home health, hospice, or assisted living settings. + Coordinate availability of technologists, equipment, and vehicles based on location and urgency. + Confirm appointments with patients, caregivers, and home health agencies. + Maintain up-to-date records in scheduling software and electronic health systems (EHR/EMR). + Communicate with clinicians, dispatchers, and internal teams to ensure quality service delivery. + Handle urgent/same-day service requests and adjust schedules accordingly. + Ensure compliance with HIPAA and other relevant healthcare regulations. + Monitor daily workflows and help troubleshoot delays or logistical issues. + Support billing and documentation accuracy by ensuring all appointment details are recorded correctly. Requirements:   + High school diploma or equivalent; associate or bachelor’s degree preferred. + Minimum 1–2 years of scheduling, healthcare coordination, or customer service experience; experience in mobile diagnostics or home health is highly desirable. + Strong organizational and multitasking skills. + Excellent communication and interpersonal abilities. + Proficient in scheduling software, EMRs, and Microsoft Office Suite. + Familiarity with medical terminology and diagnostic services is a plus. + Office-based position.   Competencies :   + Expertise in radiological procedures and processes. + Excellent communication and instructional skills. + Strong organizational and evaluative abilities. + May require occasional weekend or evening availability. Powered by JazzHR
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