About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.  It’s official: Bazaarvoice is a in the , , , Lithuania, France, Germany and the !
The Client Success Manager (CSM – SMB Managed) is a critical, client-facing role responsible for the care of a named portfolio of accounts. Using a variety of treatment models, a CSM will drive adoption, increase satisfaction, mitigate risk, and identify opportunities for expansion. A CSM will use strategic recommendations to drive value in our partnership and help our clients achieve their desired business outcomes.
This role is vital in ensuring we forge ongoing and strategic relationships with our clients. You will work in a vibrant and exciting area of social commerce with some of the world’s leading brands and retailers in a fast-paced, high-growth environment.Key Responsibilities:Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.Observe and track trends across portfolio to develop best practicesExecute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, Matik, etc)Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those resultsHelp key stakeholders understand the value they are receiving from BazaarvoiceManage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes Promote new feature adoption to enhance client satisfaction and program performancePrioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactionsRequired Experience:3-5 years in an entry level account management or client-facing roleSkillful in time management, organizational systems, and prioritizationSufficient in meeting deadlines and expectations with minimal supervisionBasic experience with Microsoft Office and Google suitesConfident and solid written and verbal communicationComfortable communicating across multiple methods with both known and unknown points of contactCurious mindset and strong desire to learnExperience with Gainsight a plus, but not requiredExperience with software, online and/or other marketing/eCommerce technologies a plus, but not required
$55,000 - $60,000 a yearTransparency & Integrity Builds TrustAt Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additional compensation incentives including an annual bonus and other great benefits. Your recruiter can share more about the salary ranges and total compensation package during the hiring process. If this compensation is somewhere in your ballpark, we encourage you to apply! Why join Bazaarvoice? Customer is keyWe see our own success through our customers’ outcomes.  We approach every situation with a customer first mindset. Transparency & Integrity Builds TrustWe believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of PerformanceOur energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over ImitationWe seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger TogetherWe bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams.  As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.