About Us

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Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

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Our Core Values are:

\n\nWe serve faithfully by doing what's right with a joyful heart.\nWe never settle by constantly striving for better.\nWe are in it together by supporting one another and those we serve.\nWe make an impact by taking initiative and delivering exceptional experience.\n\n

Benefits

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Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

\n\nEligibility on day 1 for all benefits\nDollar-for-dollar 401(k) match, up to 5%\nDebt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more\nImmediate access to time off benefits\n\n

At Baylor Scott & White Health, your well-being is our top priority.

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Note: Benefits may vary based on position type and/or level

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Job Summary

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The Supervisor of Clinical Services coordinates activities of assigned clinical employees. Works with the manager to ensure the practice meets standards. Provides daily leadership and supervision of clinical employees and programs. Responsibilities include various supervisory and coordination tasks in site clinical services.

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Serves the 3 clinics with CMA’s reporting directly for payroll, monthly rounding, and regular daily communication with the operations manager. Demonstrate clinical leadership to inform on BSWH workflow changes, teach and arrange orientation for new hires, participate in recruitment, retention and counseling, monitor compliance: HIPAA, CLIA, Lab procedures, medication administration and show hands-on support on occasion. Foster cooperation and positive culture among all team members. 

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Where

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The location is on the campus of the BSW Surgical Hospital Las Colinas, accessible from LBJ Freeway (IH635), MacArthur Blvd, Irving, and the Bush Freeway-Hwy 161. The three clinics are Family Medicine Las Colinas (3 providers), Internal Medicine Las Colinas (7 providers) and Pediatrics las Colinas (4 providers). All are on the second floor, Plaza I, same office building, with surface parking accessible to everyone in Irving, Texas.

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Essential Functions of the Role

\n\nSupervises daily activities of clinical staff to ensure efficient operations. This includes ordering supplies for the clinical area and handling duties of Medical Staff as needed.\nOrganizes work in an efficient and cost-effective manner, ensuring continuity of service.\nWork includes preparing and helping with patient exams, preparing treatment rooms, collecting medical data, and inputting information for medical records. It also involves routine patient testing and administering routine medications, injections, and vaccinations.\nEnsures employees follow behavior standards, corporate policies, and patient satisfaction standards for internal and external customers.\nOversees compliance, training and maintaining applicable license and certifications.\nServes as clinical onsite contact for Physicians, Administration and Staff.\nBuilds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.\nPartners with leadership and necessary departments to investigate, resolve, and document resolution of patient complaints concerning services provided by practice.\nImplements plans with clinic leadership as they apply to the clinic staff supervised.\nWorks with next level leadership to implement changes consistent with clinic operational plans.\nRoutinely provides reports on operational metrics and explains variances against plan.\nOversees activities including interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.\nMaintains safety of patients, family members, staff and self during all activities.\n\n

Key Success Factors

\n\nGeneral knowledge of health care modalities, therapies, terminology and equipment.\nBasic knowledge of the revenue cycle and how the work unit fits into the overall scheme.\nProfessional demeanor and appearance.\nGood problem solving skills.\nAble to relate to others including patients, employees, coworkers, senior management, vendors and general public.\nDemonstrated teaching and mentoring skills preferred.\nAble to make tactical choices about allocating and directing supervised employees' work using established guidelines, policies, and procedures.\nAble to make effective hiring and termination recommendations.\nAble to train, and evaluate performance of supervised staff.\nGeneral computer skills include Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.\n\n

Belonging Statement

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We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - Associate's or 2 years of work experience above the minimum qualification EXPERIENCE - 2 Years of Experience