Description We are looking for an experienced Collections Manager to oversee credit and collections operations within a dynamic logistics environment in Miami, Florida. This is a long-term contract position that requires strong leadership skills, adaptability, and the ability to navigate challenges in a fast-paced setting. The ideal candidate will bring a proactive approach to team management, ensuring efficiency and excellence in customer interactions and resolution processes. Responsibilities: • Supervise day-to-day collections activities, ensuring adherence to established procedures and operational efficiency. • Evaluate the quality and accuracy of collections processes through regular monitoring and quality assurance checks. • Lead the onboarding process for new collections staff to ensure smooth integration and alignment with team objectives. • Provide guidance and coaching to collections specialists, addressing questions and fostering growth. • Identify and escalate potential risks or issues to appropriate stakeholders for timely resolution. • Track team performance against predefined targets, implementing strategies to enhance productivity. • Intervene in customer discussions when necessary to ensure resolutions are handled effectively and professionally. • Promote continuous improvement within collections operations by analyzing workflows and recommending refinements. • Collaborate with security and facility teams to maintain a safe and secure working environment. Requirements • Proven experience in B2B collections and credit management. • Proficiency with accounting software systems, including 3M and ADP Financial Services. • Familiarity with CRM platforms and accounts receivable (AR) processes. • Strong knowledge of billing functions, cash applications, and cash activity tracking. • Demonstrated ability to manage teams and encourage growth and skill development. • Excellent problem-solving and communication skills, particularly in challenging situations. • Ability to adapt to a developing and evolving workplace environment. • Strong organizational skills and attention to detail in managing multiple priorities. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .