UTHealth Houston - UT Physicians is hiring a certified Community Health Worker Supervisor to join their team of professionals. This position consists of working with a great group of certified Community Health Workers, as well as other healthcare professionals. Although this position is mostly remote, the Supervisor will need to be locally based for some scheduled office time and in-person meetings. You will have the opportunity to meet with CHWs in person and virtually, for teaching and training purposes, updating clinic practice managers on workflow progress and trends.

The person that is hired for this position, will be able to assist with implementing new policies and procedures as well as expanding the knowledge of community health workers' skill set.  Other attractions for this position is being able to participate in mentoring, professional development and recruitment selection of identifying other qualified applicants.

Preferred skills are community health worker instructor certification, excellent written and verbal communication skills, competent presentation and training skills. Candidate should be proficient with understanding data, community health worker workflow trends, Epic workbench reports, and being able to educate care team members. 

Schedule: Monday - Friday, 8am - 5pm

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

100% paid medical premiums for our full-time employees  Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) The longer you stay, the more vacation you’ll accrue! Longevity Pay (Monthly payments after two years of service) Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as... 

Free financial and legal counseling Free mental health counseling services Gym membership discounts and access to wellness programs Other employee discounts including entertainment, car rentals, cell phones, etc. Resources for child and elder care Plus many more! 

Position Summary:

Provides professional and supervisory work involving the coordination between medical providers, primary care teams and surrounding communities.

Position Key Accountabilities:

1.    Provides overall coordination and management of Community Health Worker (CHW) programs to assure the achievement of its goals and objectives. Develops and modifies CHW programs and activities to assure quality patient services.
2.    Participates in regular, systematic review of cases and their coordination for environmental, social, community and economic resources.  Includes directly supervising staff in clinics, and participating in quality improvement meetings and medical record reviews. 
3.    Directs community resources to support services available in the community for various clinics: geriatric, pediatric, chronic diseases, adult primary and specialty. 
4.    Supervises and reviews activities, service plans, and implementation of population health programs to ensure adequate patient care coverage in an effective manner while strictly adhering to policies and procedures.
5.    Continuously expands Community Health Worker knowledge and understanding of community needs, resources, services and programs available by providing continuing education opportunities.
6.    Responsible for multiple locations and travels to service locations as assigned.
7.    Plans for CHW coverage for special projects or where there are long term vacancies.
8.    Maintain confidentiality per HIPAA guidelines in regards to patient information.
9.    Assists with the recommendation and implementation of new policies and procedures to more effectively utilize available staff and capabilities.
10.    Interacts with peer positions in other public service agencies and acts as a representative on interdepartmental committees and acts as a community liaison with referral agencies. Interfaces with appropriate public service and clinic staff to assure a cohesive working relationship, and to provide comprehensive social and community referrals. Assists administration in coordinating community actions, special administrative and clinical projects, and in implementing policies for community health work activities.
11.    Ensures compliance with departmental policies and procedures and all licensing bodies.  May monitor the medical records audits and implements procedural changes to correct deficiencies.
12.    Manages Human Resources activities for direct reports in regards to:  recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
13.    Performs other duties as assigned.

Certification/Skills:

Texas Department of State Health Services (DSHS) – Certified CHW
Texas Department of State Health Services (DSHS)- Certified CHW Instructor preferred

Minimum Education:

High school diploma or equivalent

Minimum Experience:

Four years of community health worker or patient navigation experience required; supervisory experience preferred.  May substitute required experience with equivalent years of education beyond the minimum education requirement.
 

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
 

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.