What We Need: We are looking for a driven and thoughtful Customer Operations Continuous Improvement Supervisor to lead initiatives that simplify and streamline the way we serve our customers. In this role, your primary focus will be on optimizing Order Automation, Quality Assurance, and Returns, while driving improvements to customer-facing processes. Your mission? Make us easier to work with. You'll help eliminate redundant steps, reduce delays, and ensure a smoother, more efficient experience for both our customers and our internal teams. By identifying friction points and implementing scalable solutions, you’ll play a pivotal role in enhancing our overall customer experience. What You'll Be Doing: + Lead and manage continuous improvement initiatives across Order Automation, Quality, and Returns to increase efficiency and reliability. + Proactively identify and eliminate unnecessary or duplicative tasks, with a strong focus on streamlining customer interactions. + Work cross-functionally to improve, document, and standardize customer-facing processes, making it easier for customers to do business with us. + Analyze customer feedback, operational data, and process performance to uncover areas of improvement and prioritize impactful changes. + Implement automation and digital solutions to accelerate order processing and reduce manual effort. + Partner with internal teams (Customer Service, IT, Logistics, Sales) to build a cohesive and responsive operations model. + Develop and maintain clear and consistent standard operating procedures (SOPs) that support quality and efficiency. + Champion a culture of customer-first thinking and operational excellence throughout the organization. #LI-EA1 What You Will Need To Be Successful: + Proven experience in Customer Operations, Process Improvement, or Operational Excellence roles. + Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma); certification is a plus. + Demonstrated ability to lead cross-functional initiatives and deliver measurable outcomes. + Strategic thinker with excellent analytical and problem-solving skills. + Experience working with order management systems, CRM platforms, and process automation tools. + Excellent communication skills, with the ability to engage stakeholders at all levels. + Passion for improving the customer experience by making things simpler, faster, and more efficient. About Us: Who we are:When hospitals, schools, hotels, and even music festivals need to identify the people coming through their doors, they rely on PDC's expertise and solutions. As part of Brady Corporation's global portfolio of brands, PDC is a leader in identification solutions serving healthcare, government, education, entertainment and hospitality. PDC's breadth of products, from patient identification to music festival wristbands, are an integral part of Brady's identification solutions. But PDC's products and solutions are just one element of the Brady story. From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust us because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2024, Brady employed approximately 5,700 people worldwide. Our fiscal 2024 sales were approximately $1.34 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the PDC team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. Our Benefits: + Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision + Generous 401(k) with company match + Paid time off and holidays + Opportunity to participate in incentive programs for all full-time employees + Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance + Education reimbursement opportunities + Scholarship program for children of Brady employees + A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities + Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management) + Dress-for-your-day dress code + Charitable contributions matched through Brady's Matching Gift program