SUMMARY Maintains and controls all uninsured and underinsured patients who access services in the clinics or hospital. Thee representatives will be under the general supervisor of the site supervisor, revenue cycle manager or coordinator to ensure accurate information is obtained for Charity Care, Discounts, Payment Arrangements and Are Facilitated Enrollment referrals. Receive payments from patients or insurance companies. Works in a TEAM environment STATUS: Full time - 37.5 hours per week. LOCATION: Canton - Potsdam Hospital only DEPARTMENT: Patient Financial Services RESPONSIBILITIES + Regular contact with personnel from Patient Financial Services, Self-Pay/Financial Assistance and Area Facilitated Enrollers. + Reviews all self-pay work list and updates insurance and guarantor information as needed. Updates insurance plan codes and assist with pricing and charge information for customer service. + Conveys courtesy, dignity, respect, and a positive attitude with all individuals. Ability to demonstrate care, concern and empathy when interacting with patients and team players. Collaborates with the patient, coordinator, manager and director in planning and decision making to result in optimal decisions through effective communication skills. + Receive constructive feedback to facilitate and improve individual and patient friendly billing team performance. ​ UNION: 1199-200B Clerical Workers (CPH) Note: Not all per diem roles are union eligible EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $18.70 - $27.44 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.