About the Role

As a Customer Advocate at DigitalOcean, you will be a key part of our global support team, delivering fast, clear, and personalized support through Intercom and Zendesk. You’ll handle technical tickets, troubleshoot complex issues, and collaborate across departments to enhance the customer experience.

This is a hybrid role based out of our Hyderabad office. You will be expected to work from the office part of the week, with flexibility to work remotely as needed.

What You’ll Be Doing: Provide high-quality support via Intercom and Zendesk for a wide range of customer queries. Escalate unresolved issues appropriately while maintaining ownership and clear communication. Contribute to knowledge base articles and internal documentation to support scalable operations. Analyze trends in tickets and customer feedback to help identify product or process improvements. Meet and exceed targets for CSAT, first response time (FRT), resolution time, and other key support metrics. What We’re Looking For: Minimum 3 years of experience in a customer-facing support role in the tech industry. Hands-on experience with Intercom and Zendesk platforms. Strong technical aptitude with an engineering background or relevant technical degree. Familiarity with cloud infrastructure, Linux systems, and basic networking concepts. Excellent written and verbal communication skills, with the ability to explain complex issues clearly. Organized, self-driven, and able to thrive in a collaborative, fast-paced hybrid environment. Experience with DigitalOcean or similar cloud platforms is a plus. Why You’ll Love Working Here: A customer-centric culture that prioritizes quality support and career growth. Flexibility with a hybrid work setup and access to a vibrant Hyderabad office. Opportunities to grow into senior support, onboarding, or product-related roles. Competitive compensation and a globally distributed, inclusive team.

 

Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.  We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This is role is located in Hyderabad, India

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