As the Customer Onboarding Specialist, your main responsibilities will be to guide our customers through the post-sales process of a product. You will ensure that the customer understands what is included in their sale, emphasizing the total value that they will receive. You will facilitate their registration with the appropriate systems, and ultimately, this position will assist in improving the customer experience and retention. There is some travel required for this position, whether it is to customer trade shows or to go onsite to assist our new customers. 

We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually, once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70 year presence in the marketplace!

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the primary point of contact for new customers during the onboarding process, providing support and guidance on digital platforms.Completes customer registrations to validate users to enable customers to transact and improve their digital experience.Review reporting on onboarding statistics including customer activation and sales.Instruct users on how to use the digital suite, decisions that can be made using the data, where there are efficiencies and user interfaces. Promote and advise customers on digital products to best fit needs by accompanying sales staff on customer visits.Assist with the process of registering machine telemetry devices and customer accounts.

  

Qualifications: 

Two-year or four-year related degree or equivalent experience and training requiredExcellent customer service skills requiredKnowledge of the Ag and Heavy equipment industry preferredTableau reporting and navigating experience preferredGood oral and written communication skillsDetail-oriented Microsoft Suite experience preferredMust have good leadership, detail, and organizational skills.Ability and willingness to work flexible hoursMust possess a clean driving record

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: 

10% Annual Retirement Employer Contribution, with additional 5% Discretionary Employer ContributionHealth Insurance – 3 plan optionsHealth Savings Account – Employer contribution up to $1,300/year Dependent Care Flex Spending AccountDental Insurance – 2 plan options Vision InsuranceBasic Life/AD&D and Supplemental Life InsuranceEmployer-paid Short-Term Disability Coverage – 60% of base pay/salaryLong-Term Disability Coverage Maternity / Paternity BenefitsHolidaysPaid Time Off (PTO)401(K) PlanEmployee Assistance Program (EAP) – including Health Coaching SmartDollar – employer-paid financial planning program Legal Shield/ID Shield products Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

 EOE/Vet/Disability

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