Company Description

AWP is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

 

Job Description

As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

Apply daily cash timely and accuratelyReview customer receivables and coordinate payment resolutionCommunicate with internal and/or external customers and various units regarding collection issuesCollaborate within the Customer Relations team to complete tasks in a timely mannerReduce the delinquency for assigned accounts to achieve organizational goalsFacilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations teamEnlist the efforts of management when necessary to accelerate the collection processFollow work process to communicate and collaborate with employees at all levelsEstablish and maintain effective and cooperative working relationships with customersPerform training as requestedPerform other duties and/or special projects as assigned
 

QualificationsHigh school diploma or GED required1-3 years call-center, collections and cash application experience preferredStrong customer service skillsBasic knowledge of accounting principles and terminology; strong math skillsExcellent verbal and written communicationIntense focus on accuracy and attention to detail; organizedProblem-solving skillsCritical thinking skillsOutgoing & assertive personality – not afraid to approach individualsProficiency with Microsoft Office Suite Products (Excel, Word)Experience with Microsoft Great Plains and Salesforce software preferred
 

Additional InformationA high-achieving, gregarious, and well-respected teamBenefits-eligible 1st of the month following hire.All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical IllnessCompany paid 50k in basic life insurance.Company paid LTD.Health Savings and Flex Spending Accounts Available401(k)44-48kPaid Time Off & Paid HolidaysAWP named one of America’s Greatest Workplaces 2023 for Diversity

 

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.