**Overview** **JOB PURPOSE:** Provide excellent customer service communication via telephone and email. Accurately schedule and invoice cases. **Responsibilities** **ESSENTIAL FUNCTIONS:** • Answer telephones in a professional manner, provide requested service or direct the call to appropriate personnel in a timely and efficient manner. • Accurately enter cases into laboratory management software system closely following the doctors work order instructions. • Schedule cases according to department production capacity and ensure production schedule meets customers requested return date. • Accurately invoice cases upon completion verifying the customer is being charged the correct amount. **Qualifications** **Educational Requirements:** • High School diploma or equivalent • Associate degree or prior data entry or customer service work experience preferred • Moderate to strong knowledge of dental/dental laboratory terminology **GENERAL KNOWLEDGE, SKILLS & ABILITIES:** • Medium level computer skills including logging on to systems, ability to communicate by email, compose word documents, enter database information, download forms, and preserve/backup important data. • Strong verbal and written communication skills. • Comfortable working in a team environment. • Ability to work in a fast-paced environment while paying a strong attention to detail. • Adheres to all company policies, procedures, OSHA protocols and FDA requirements. • Works collaboratively in a team environment and takes direction from Managers. Sorry the Share function is not working properly at this moment. Please refresh the page or try again later. **Need help finding the right job?** We can recommend jobs specifically for you! **Job ID** _2025-29477_ **Category** _Other_