Job Title: Customer Service Associate
Job Type: Full-time
Location: Onsite – Frederick, MD
Core Hours: Monday to Friday, 7:00 AM – 4:00 PM EST
Starting Pay: $50,000 per year

About the Role

As a Customer Service Associate at NVR, you will play a key role in supporting our Homebuilding team through the Material Add-Order Call Center. Your strong organizational skills, attention to detail, and proactive mindset will be essential in ensuring timely and accurate material deliveries to our field teams.

This is a fully onsite position, based in our Frederick, MD office, five days per week.

Primary Responsibilities

Respond to incoming emails and calls from contractors, costing managers, and project managers regarding material shortagesResearch material requests, enter shortage details, and apply appropriate reason codes to Add-Order FormsCoordinate with ASD, Procurement, Distributors, Contractors, and Homebuilding teams to facilitate material deliveriesRecommend and implement best practices to improve call center operations

Qualifications

Minimum of 2 years of administrative experienceStrong interpersonal and communication skillsHigh energy with the ability to multitask and prioritize effectivelyExceptional attention to detailAbility to thrive in a fast-paced, professional team environmentProficiency in Microsoft Excel and other Microsoft Office applications

Preferred Qualifications:

Associate’s or Bachelor’s degreeCustomer service experienceKnowledge of residential homebuilding

About Us & Life at NVR

NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we’re committed to quality and to our customers and we take pride in the over 500,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don’t just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR’s multi-billion dollar business operations.

At NVR, your desire to excel is matched by our commitment to your success and we’ll give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so you’ll find mentors who can share their knowledge, provide career guidance and encourage your success.

NVR also offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.

Competitive Compensation

Home Purchase Discount

Mortgage and Settlement Services Discounts

Comprehensive Health, Life and Disability Insurance

401(k) (Full-time employees are eligible to contribute immediately)

Employee Stock Ownership Program

Vacation and Holidays

In addition to the traditional benefits, we offer all our employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.

We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.

 

#LI-Onsite

Share