Job Summary: Employment Type: contingent workerStart Date: As soon as possibleApplication deadline: May 16th 2025Location: Oslo, Norway THE TEAM We at Ticketmaster love music, culture, and sports, and so do our customers!Ticketmaster is the market leader in ticket sales in Norway, and we have been in the business for over 40 years. Globally, Ticketmaster is the world's largest ticket provider. We are now looking for a Customer Service Coordinator for our Fan Support department. Our office is centrally located in the heart of Oslo, where you will work closely with over 35 dedicated colleagues across various departments. THE ROLE Fan Support is a dedicated team primarily responsible for handling customer inquiries related to ticket purchases and related issues. The department serves as an important link between our customers and our services and works continuously to ensure a positive customer experience. We are now looking for more talented people to join our customer support department, located centrally in Oslo. The job involves both responding to inquiries from the public and working at the ticket booth during events. We are looking for someone who is flexible with working hours, as the job involves working at events. Evening and weekend work should therefore be expected. This is a part-time position, so working hours and needs will vary. The position lasts until the end of 2025, with the possibility of extension. WHAT YOU WILL BE DOING + Respond to customer inquiries related to ticket purchases via email (Zendesk), social media, and other internal programs. + Work at the box office during events, mainly at Oslo Spektrum and Unity Arena. + Manage the ticketing system by assisting customers with information, refunds, and ticket exchanges. + Handle payment issues, disputes, troubleshooting and other administrative tasks. WHAT YOU NEED TO KNOW + Has completed high school. + Have strong communication skills in both Norwegian and English (written and spoken). + Are service-minded and focused on creating great customer experiences. + Has previous experience in customer service. + Work well in different IT systems and can easily learn new programs and routines. + Have experience with Zendesk or other customer service platforms is an advantage. WE IMAGINE YOU HAVE THE FOLLOWING QUALITIES: + Positive and engaged. + Reliable and responsible. + Self-driven and structured. + Solution-oriented. + An interest in culture, music, and the entertainment industry. + A good team player but is also able to work independently. + Punctual and flexible. WHAT WE CAN OFFER YOU: + A job at Norway’s leading provider of ticket services to the cultural and event sectors. + A workplace centrally located in Oslo (5 minutes from Jernbanetorget). + Good insurance plans. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.