This job posting is for a contingent resource on assignment with Corning Incorporated. This position could provide you with an opportunity to help Corning push the boundaries of technology while enjoying the benefits of working for Magnit. Magnit is a leading, global professional services and technology company and a certified “Great Place to Work” Magnit has been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across the world. Job Title: **Customer Service Coordinator I** **Position Details:** + **100% onsite at 7708 US 64 Alt W; Tarboro, North Carolina 27786.** + **Hours/Work Schedule/Flextime: Monday through Friday, 8 hour/day between the hours of 9:30 AM and 6:00 PM.** + **Preferred experience is 2 years customer service call center experience. Candidates need ability to multi-task with computers.** + **6-months contract (Target Start/End Dates: 06/09/2025 to 12/08/2025).** _Scope of Position: In this role, you will act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of Corning Life Sciences employees including, Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support. We look for you to attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met. You will perform the full scope of customer service tasks including problem solving, trouble shooting, negotiating and cultivating excellent relationships with customers and co-workers. It will be expected that you will have a full understanding of department and company procedures and policies and the ability to promote Corning Life Sciences image in a positive manner and to led by example._ **Day to Day Responsibilities:** + Handle incoming high order volume received via phone and email. + Handle high volume of Case Management related to inquiries and orders in SalesForce.com + Interact daily with internal/external contacts using multiple systems to ensure accurate information. + Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information. + Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases. + Assist with complaints processed by the Complaint team. + Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. + Follow up with New Accounts team on necessary account set up changes. + Responsible for ensuring 100% follow-up to customers internally and externally. + Attend Product/Technical training as scheduled. **Required Education:** + High school graduate or equivalent. **Preferred Years and Area of Experience:** + 2+ years of cross functional commercial or customer service experience. **Required Skills:** + Ability to handle high work volume (phone, case and order entry volume) in a fast-paced environment and stay calm in face of adversity. + On time attendance. + Excellent professional verbal and written communication skills. + Proficiency with Word, Excel, E-mail, Web. + Can type at a 50-WPM average. + Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution. + Ability to meet or exceed Department Metrics. + Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement. **Desired Experience / Qualifications / Skills:** + Experience in the Life Science industry or related field. + Experience with PeopleSoft Order Management or a comparable system. + Experience with SalesForce.com case management. + Call center experience. **Soft Skills:** + Ability to work independently in a team environment and easily collaborate when necessary. + Positive, enthusiastic and high energy. + Dependable, committed, reliable and high work ethic. **Pay Transparency:** + This is the pay range that Magnit reasonably expects to pay someone for this position is **$12.46/hour - $16.61/hour** . + Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met). QUALIFICATION/ LICENSURE : + **Work Authorization :** Green Card, US Citizen, Other valid work visa + **Preferred years of experience :** 2+ Years + **Travel Required :** No travel required + **Shift timings:** Hours/Work Schedule/Flextime: Monday through Friday, 8 hour/day between the hours of 9:30 AM and 6:00 PM. Job LocationTarboro, North Carolina PayUSD 12.46 - USD 16.61 Per Hour Contract Duration6 month(s) Apply We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.