Customer Service Representative – Volvo Trucks Coventry

Salary: up to £28k + bonus + overtime!

 

Working a rotating weekly shift - Monday to Friday

Week 1 = 0600hrs to 1400hrs

Week 2 = 10am to 1800hrs

1 in 4 Saturdays 0700hrs to 1200hrs @ ovrtime (time and a half)

 

Join a team that keeps the world moving - Presently undergoing refurbishment and will be the largest dealer in the area!

 

At Volvo Trucks, we are committed to driving progress and shaping the future of transport solutions. We are currently looking for a dedicated and customer-focused Customer Service Representative to join our dynamic team at our Coventry dealership.

 

About the Role:

 

As a key point of contact for our valued customers, you will be responsible for delivering exceptional service and support across all customer interactions. You’ll help ensure that our service department runs smoothly by coordinating bookings, updating customers on the progress of repairs, and supporting the team with administrative duties.

 

 

What you will do

Provide outstanding service to customers both in person and over the phone

Schedule service appointments and follow up on customer enquiries

Liaise with workshop teams to ensure timely communication on repairs and maintenance

Accurately input and manage data in our service systems

Handle invoices, warranties, and general administrative support

Assist in resolving customer concerns quickly and professionally

 

Who are you?

Previous experience in a customer service or administrative role (automotive or transport industry is a plus)

Strong communication and interpersonal skills

Excellent organisational and time management abilities

Competence with Microsoft Office and customer management systems

A proactive, problem-solving attitude and team-oriented mindset

 

What’s in it for you?

A supportive and inclusive team environment

Ongoing training and professional development opportunities

Pension scheme and competitive benefits package

The chance to work with a globally respected brand committed to sustainability and innovation

25 days holiday raising to 30 days with service + bank holidays

Generous pension plan

Discounts for many High St retailers, gym memberships, theme park days out, travel, hotel, ++++ for yourself, family and friends

Enhanced paternity/maternity leave

Healthcare plan with access to dental insurance

Plus many more!!

 

Ready for the next move?

•     Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today! 
 

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.