An employer in San Antonio, TX is looking for a Customer Success Associates to join the customer operations team. This person will act as the liaison between the lab operations team and the clients. They will troubleshoot and resolve client issues over the phone, via email, and through the use of Halo ticketing system. They will be responsible for gathering data and providing information to the clients from lab. They will input donor information into the internal lab systems and maintain all confidentiality processes. This person will also coordinate times for clients to pick up and drop off specimens at the lab. They will oversee entry of patient donor data into national database and perform client onboarding for all new clients in the organization.

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