Who are we?

A-Gas is the global expert in the supply and full life-cycle management of specialty chemicals and gases, providing refrigerants, blowing agents, fire protection agents, and carbon credit offsets to our customers around the world. With industry-leading recovery, reclamation, and gas processing technologies, A-Gas continues to lead the industry in developing cutting-edge solutions designed to protect the environment through the reduction of global warming gases being released into the atmosphere. For more information on A-Gas, and our environmental journey, please go to www.agas.com/us.

A-Gas Americas is looking for a bright, energetic, and motivated Customer Support Specialist to join our growing team in Rhome, TX. You will need to have great communication skills, both verbally and written, and have the interpersonal skills to build and maintain strong professional relationships with all A-Gas customers.

This is an exciting opportunity that requires strong attention to detail, working well with a team, and providing exceptional customer service.

Key Responsibilities

Provide a high level of internal customer support and proactive account management Answer and direct phone calls as necessary Build and maintain sustainable relationships with internal/external customers through open and interactive communication, written and verbal. Work to ensure customer account accuracy. Provide sales with available inventory count and lead times. Track specialty orders. Process RMAs efficiently and timely. Coordinate cross-departmentally with operation, logistics, and finance. Work to alleviate customer complaints. Efficiently and accurately input customer orders into the system. Order tracking Collaborate with various departments to ensure invoicing is completed accurately and timely. Other duties as assigned.

Experience, Knowledge and Qualifications

High School Diploma or equivalent required; Associate degree preferred 2+ years in Customer Service AP/AR experience is a plus Ability to organize, prioritize tasks and handle numerous assignments simultaneously Ability to maintain a high degree of confidentiality Proficient in Microsoft Office, SAP, SalesForce, Excel, and other Internet applications Excellent communication skills, both written and verbal Ability to work in a fast-paced environment Team Player Self-starter Eager to learn

Why A-Gas?

The pay range $20 and up, based on experience and this role is eligible for the company profit-sharing program.

A-Gas offers generous benefits including medical, dental, vision, paid holidays, paid time off (PTO), a 401(k), company-paid short-term & long-term disability, life insurance, training initiatives, professional certifications, and a tuition reimbursement program. It is an exciting time to be a part of A-Gas, come grow with us!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.