Description We are looking for a dedicated Desktop Support Analyst to join our team in Sonoma, California. This is a Contract-to-permanent position, ideal for someone who thrives in a mission-driven, non-profit environment. The Desktop Support Candidate will play a key role in supporting the IT needs of our staff and students, ensuring smooth day-to-day operations across various departments. The Desktop Support role in an onsite position. Responsibilities: • The Desktop Support Candidate will provide technical support for staff and students, addressing hardware, software, and network issues in a timely manner. • Manage and maintain Active Directory accounts, ensuring proper access levels and security protocols. • Assist with the setup and configuration of IT equipment, including laptops, desktops, and mobile devices. • Support applications such as Outlook, Google Suite, Salesforce, and SharePoint, offering guidance and troubleshooting as needed. • Collaborate with various departments to address unique IT requirements, including residential, educational, and clinical settings. • Perform basic physical IT tasks, such as moving desks and setting up workstations to accommodate office changes. • Act as the primary point of contact for IT-related inquiries, providing excellent customer service and fostering a patient, kind approach. • Train staff and students on the use of IT systems, ensuring they are comfortable navigating essential tools. • Assist with onboarding processes, including Livescan, TB testing, and other compliance-related tasks. • Contribute to the implementation of a future ticketing system to streamline IT support operations. Requirements • Minimum of 3 years of experience in desktop support or a similar role. • Proficiency in Active Directory, including account management and security settings. • Familiarity with Google Suite, Outlook, and general IT applications. • Experience working in school or healthcare environments is preferred but not required. • Ability to troubleshoot and support a variety of hardware and software, including Apple and Dell devices. • General knowledge of Salesforce and SharePoint, with the ability to learn and assist as needed. • Strong interpersonal skills with a focus on customer service and teamwork. • Ability to adapt quickly to a dynamic environment and take initiative in solving problems. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .