Description We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Hartford, Connecticut. In this role, you will provide technical assistance and support for a variety of hardware, software, and network systems, ensuring smooth operation and minimal downtime. This position is ideal for professionals with a strong background in IT support and a passion for troubleshooting and problem-solving. Responsibilities: • Provide technical support for desktop systems, including hardware and software troubleshooting. • Assist in managing and maintaining Active Directory accounts and permissions. • Configure, install, and troubleshoot Apple devices and Dell technologies. • Monitor and maintain backup systems to ensure data integrity and recovery. • Support Android-based devices and applications to ensure compatibility and functionality. • Administer and troubleshoot Cisco and Citrix technologies for seamless user access. • Implement and oversee configuration management processes to maintain system consistency. • Collaborate with team members to resolve complex technical issues in a timely manner. • Document and update procedures for common technical tasks and resolutions. • Stay updated on the latest technologies and tools to improve support processes. Requirements • Proven experience in desktop support or a similar technical role. • Strong knowledge of Android development and device troubleshooting. • Proficiency in Cisco and Citrix technologies. • Familiarity with computer hardware, including Dell devices. • Hands-on experience with Apple products and their configurations. • Understanding of backup technologies and data recovery processes. • Expertise in Active Directory management. • Ability to implement and manage configuration management systems effectively. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .