Description We are looking for a skilled Desktop Support Analyst to join our team in Madison, Wisconsin. This is a Contract-to-permanent position offering an excellent opportunity to work in a dynamic environment supporting a diverse user base across multiple facilities. If you thrive on solving technical challenges and delivering exceptional customer service, we encourage you to apply. Responsibilities: • Provide timely and effective troubleshooting for hardware, software, and network issues, including Level 2-3 support tickets. • Assist in deploying and configuring devices across various locations and ensuring smooth integration into the existing infrastructure. • Deliver outstanding customer service to a wide range of users, including plant personnel and office staff. • Maintain and manage Active Directory, ensuring seamless user access and permissions. • Utilize Microsoft SCCM for systems management, software deployment, and updates. • Collaborate on IT projects, such as hardware upgrades and software installations. • Monitor and maintain backup technologies to ensure data integrity and security. • Support the local area network (LAN) and troubleshoot connectivity issues as needed. • Manage and resolve service desk tickets efficiently, adhering to organizational standards. • Provide guidance and training to end-users to improve their understanding of IT systems and tools. Requirements • Minimum of 1 year of experience in an IT support role, with a preference for candidates with 2+ years. • Proficient in troubleshooting computer hardware and operating systems. • Strong understanding of Microsoft Office 365 applications and related technologies. • Hands-on experience with Active Directory management and configuration. • Familiarity with LAN/WAN concepts and the ability to resolve network issues. • Knowledge of Microsoft SCCM for system and software management. • Excellent communication and interpersonal skills to deliver superior customer service. • Ability to adapt quickly to changing environments and resolve issues independently. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .