Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, FCRM

What does a successful Director, Technical Professional Services do?

The Director, Technical Professional Services within our Financial Crimes and Risk Management division is a pivotal role that entails leading a highly skilled team responsible for the installation and maintenance of FCRM, ALM, and Risk applications processing software. This position is crucial for the growth of our business, ensuring the effective implementation, configuration, and setup of compliance applications. The ideal candidate will have a passion for people, technology, and driving successful client implementations, playing an integral part in one of the top banking platforms in the industry.

What you will do:

Manage resources to meet business volume requirements, including vendor relationships as needed.Oversee day-to-day implementation projects and professional services engagements.Build industry exposure and connections by working directly with Fiserv clients.Ensure product usability and implementation turnover requirements are communicated to product and development teams.Collaborate with Application Operations and Deployment teams to streamline and create efficient implementation and modification processes.Provide leadership in scoping, staffing, and managing projects, setting milestones and targets for implementations and professional services.

What you will need to have:

Bachelor’s degree in Compliance, Business, or a related field, and/or equivalent military experience.10+ years of experience in banking or credit union compliance roles.Strong verbal and written communication skills.Proven ability to manage and complete multiple technical projects in a fast-paced environment.Ability to identify potential risks and liabilities across multiple projects.

What would be great to have:

Strong knowledge of application software operational and development processes.Relevant certifications in financial risk and compliance.Experience in project management related to financial services applications.Experience in testing and troubleshooting financial services applications.

Perks at Work:

We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Salary Range

$102,400.00 - $172,500.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.