The primary responsibility of the Director of Townhomes and Private Homes is to provide leadership, direction, and supervision of staff in the daily operations of the Homes. This individual is expected to be directly involved in daily operations, increasing revenue, and managing payroll. The Director of Townhomes and Private Homes will provide Nemacolin guests and associates with necessary program guidance and coaching to ensure the positive attainment of organizational goals.

ESSENTIAL FUNCTIONS:

Maintain comprehensive knowledge of all Townhomes and Private Homes' features, services, activities, hours of operation, and amenities. Engage and develop department leaders to elevate business expectations, improve financial health, and overall team progression. Elevating the Townhomes and Private Homes experience for Nemacolin, develop and orchestrate world-class guest experiences through butler services, front office, housekeeping, guest service, and transportation. Responsible for all aspects of the area budget, forecasting, and accountable for meeting all fiscal growth expectations. Responsible for the growth and maintenance of area services, ensuring the best in world experiences, including pre-arrival stocking of goods and services, arranging private dining and/or activity opportunities, and providing overall bespoke experiences in the resort's homes and estates.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Four-year degree required, preferably in Business Administration, Hospitality, Recreation & Tourism Management, or a related field. Demonstrated experience in: accounting and budgeting knowledge, strong communication skills, proven leadership qualities Minimum 3 years in Leadership capacity. Must be able to speak English. Computer literate on Microsoft Office Suite, LMS applications, and/or other reservations/booking software. Hospitality experience Homeowner Association experience is preferred but not required. Demonstrated ability to motivate and train staff, ability to perform job functions with minimal supervision, ability to work cohesively with other departments & co-workers as part of a team, ability to schedule various services for individuals and large groups

Why Work for Nemacolin?

Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rock—both recipients of the Forbes Travel Guide 2022 Awards—to the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards make Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.by offering competitive wages and a comprehensive benefits plan including:

An attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental and vision insurance Long-term & short-term disability insurance Employee assistance program Educational assistance Local and resort discounts On-site uniform and dry-cleaning services Discounted meals during breaks in the associate break areas

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.  Associate Recognition programs – Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests’ expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management. Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

AWARDS & ACCOLADES

Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.

ASSOCIATE REFERRAL PROGRAM

$1,000 Year-Round Referral Incentive - Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days! Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months! Receive a third award of $500.00 when an associate continues their employment for 1 year!

Seasonal Referral Incentive- Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days!

              *Rewards not applicable for rehires.

ASSOCIATE DISCOUNTS

Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate. X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company’s XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin. Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount AT&T Wireless - A Nemacolin account has been set up for associate to receive a 13% discount Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount 84 Lumber - 17 % (associate must pay to haul).

(Keywords: Luxury, Hospitality, Resort, Director, Hotel)