You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Taking your place as a core member of a growing exciting Site Reliability Engineering support team, you will be utilizing the latest technology tools and practice, you may be writing code and test cases, working with API specs and automation to maintain the resiliency, performance and availability of a group of business-critical applications. Identifying opportunities for adopting new technologies. Removing toil and continues to drive efficiencies and optimization. Able to work on shift duty (8 hour day shift between 8AM - 8PM) in a 24/7 support organization. Must have Domain knowledge of Cards Payments systems. Understanding of E2E workflows of Authorization Approval and  clearing & reconciliation processes. Have SRE experience or knowledge of SRE functions Have knowledge and working experience on Splunk, kibana and Prometheus/Grafana Have experience in application support (Must have).  Application support in cloud based environment.  Conceptual/support knowledge of microservices in cloud environment and deployment process Incident management system knowledge (service now - good to have) Good communication skills to run production bridges. Knowledge of Jira, confluence, rally Experience with Monitoring tools especially with ELK / ELF and Splunk. Experience in Source control using tools such as Git with DevOps and IT automation concepts. Basic knowledge of UNIX and any programing language (preferably java, go lang or UI stack). Some knowledge in Redhat Open Shift 3.9/3.11 or Kubernetes 1.9/1.11 and above. Perform day today support activities to track incidents, respond timely on incidents and review and analyze issues at level 2.  Create automation dashboards using splunk, Grafana and kibana Flexible to work shifts (only day shift, start may be little late than usual time). And ready to provide weekend support as per roster. Review current issues and work with Engineering team to get code fixed and deployed. Familiar with Agile or other rapid application development methods Experience with design and coding across one or more platforms and languages as appropriate Experience with distributed (multi-tiered) systems, algorithms, and relational databases A proactive approach to spotting problems, areas for improvement, and performance bottlenecks. Good Knowledge of Networking & Services like TCP/UDP, LDAP AutoFs, DNS, NFS, SAN ,LUN , Sendmail , Postfix etc.  Able to understand and use complex data structures and associated components Designs, codes, tests, maintains, and documents applications Takes part in reviews of own work and reviews of colleagues' work Defines test conditions based on the requirements and specifications provided Basic knowledge of infrastructure technologies and components

Minimum Qualifications

Bachelor’s Degree in computer science, computer science engineering, or related experience required; advanced degree preferred

High Performance Behaviors:

Recognizes opportunities to adopt innovative technologies to enable business capabilities Keeps up to date on current research and technology in the industry Recognizes the importance of collaboration to achieve objectives Clearly communicates ideas and concepts to others Leads work effectively and acts on own initiative without being prompted Provides feedback to team members in code reviews Drive creative changes & continuous improvements Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding Balance feature development speed and reliability with well-defined service level objectives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.