You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Ownership of research, design, wireframes, prototypes on a product-design roadmap for the next generation platform solutions at scale. This includes managing the designs for future feature sets, prioritization of the user flows, designs and tradeoff decision making. Deliver future-thinking and customer-focused designs; transform ideas, business opportunities, research and create vision into tangible assets that provide clear, usable, useful and desirable outcomes for users As the subject matter expert, help American Express developer community and Engineering teams with product-design related questions and hands-on design, research and constructing the wireframes for technical workflow discussions. Craft detailed usability testing stimulus, story boards, user flows and high / low fidelity prototypes along with a wide range of UX assets and deliverables Speak product and technology language while working closely with creative, product, business, strategy and tech from intake to launch and beyond – this means being able to see the big picture, and figure out the small details simultaneously Ensure quality and consistency of UX deliverables including developing site maps, process flows, wireframes, functional specifications; preparing and conducting user validation and/or usability testing sessions and other forms of qualitative and quantitative customer research; and developing user profiles, personas and scenarios Create POV/review presentations on user experience, user planning or other UX related topics with appropriate supporting research Work in collaboration and communicate effectively with key cross functional teams that span across product, engineering, and management Drive design projects through all phases, from user research and exploratory prototypes to design reviews, delivery, and usability testing. Collaborate and communicate effectively within cross-functional teams that span design, product, engineering, and management. Conduct and participate in design reviews with a range of stakeholders across the organization Drive design projects through all phases, from user research and exploratory prototypes to design reviews, delivery, and usability testing. Collaborate and communicate effectively within cross-functional teams that span design, product, engineering, and management. Conduct and participate in design reviews with a range of stakeholders across the organization.

Minimum Qualifications

Degree in computer Science, Interaction Design, Human Computer Interaction or related field, or equivalent working experience – 2-3 years UX / Interaction experience Have strong computer skills and firm grasp of Adobe Creative Suite, prototyping tools (Figma, Balsamiq, Sketch, Omnigraffle, Illustrator, Photoshop, InDesign, Captivate, Invision), the Microsoft Office product suite (Outlook, Word, Excel, and PowerPoint). Exceptional skills in ideation, sketching, concept, brainstorming, and UX asset production. Ability to simplify and turn complex interactions into intuitive user experiences Strong portfolio showing breadth of UX Design work Knowledge of the capabilities and limitations of  HTML, CSS, JavaScript. Ability to create both high and low fidelity clickable prototype Clear and confident communicator with an affinity for visual storytelling

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.