As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

ASM Global has an excellent and immediate opening for an Event Manager at the Knoxville Civic Auditorium and Coliseum (KCAC). Job responsibilities are to provide professional client services support in planning, organizing and management of events at the KCAC including monitoring the logistics of these events. As well as providing all event coordination tasks after events are booked through their conclusion. 

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Supervises staff and oversees all aspects of facility operations related to events.Meets with client groups to plan and organize assigned meetings and/or events.Coordinates activities with the various service contractors for assigned meetings and/or events.Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.Prepares costs estimates, contracts and monitors final billing.Provides clear, concise, and timely communication of detailed requirements to operational departments. Assists in scheduling operational set-ups to provide equipment or services needed. Monitors and supervises set up.Assists in training, scheduling and supervising event staff.Monitors in-house events, maintaining close contact with clients and staff to ensure successful events. Follows-up on all client requests, concerns and problems.Attends appropriate planning, organization and other event facility meetings in support of operation.Other duties as required which could include but not limited to: assists in event set up, filing, phone coverage, etc.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience        

BA degree preferred1-2 years related experience and/or training in hospitality field

Skills and Abilities

Must have attention to detail.Advanced oral and written communication skills.Must have strong customer service skills.Must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays or unexpected events.Excellent organizational, planning, communication and inter-personal skills.Must have exceptional communication skills with a high emphasis on customer relations and keen attention to detail required.Results oriented individual with the ability to lead.Must have professional attitude, appearance, and personality.Excellent math skills to ensure an accurate floor plansDemonstrate problem-solving and communication skillsAbility to work under limited supervision and to be able to interact with all levels of staff. Must be able to pass and maintain PCI complianceMust be able to pass criminal background check and have a valid driver's license

Computer Skills  

Must have considerable skill in the use of personal computers and be knowledgeable in MS Word, Excel, and OutlookKnowledge of VenueOps software preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility, to stand for long hours during events, and talk and hear. This position may require work inside or outside of the building, as needed by events. This position may be exposed to potential food allergens and loud noises.

Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.

ACKNOWLEDGEMENT

To Apply:

Recruiter-Kristy Todd

ASM Global Knoxville: Knoxville Civic Auditorium and Coliseum

500 Howard Baker Jr. Ave., Knoxville, TN

Applicants that need reasonable accommodations to complete the application process may contact 865-522-5669

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.