Department Description:

J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries.

Currencies Operating primary functions supported covered by the 200+ strong group include; Payment processing and controls, confirmation drafting issuance and matching, client service, economic affirmation, onboarding to electronic platforms, client money novation, regulatory governance and change management.

Service over 60,000 clients with over 400,000 discrete accounts Manage payments to 135 different countries, Transact in 113 different currencies, out of 35 JPM entities Manage > $2Trn of gross settlements on 500,000 transactions, in over 100 different products daily Direct businesses supported generate >$4Bn of annual revenue

Team Description:

The team provides comprehensive operational services to the Investment Bank's Foreign exchange business. The department is very fast moving, with ever increasing volumes, there is always an opportunity to learn, increase knowledge, to take on more responsibility and where staff excellence is recognized through reward and promotion. As a Trading Lifecycle Associate II you will responsible Managing the Investigations Team, liaising with our clients, product partners, processing teams and multiple other internal teams. This position includes performing key controls as well as providing the best quality client service to our clients and business partners.

Responsibilities

Day to day responsibilities involve managing failed settlement (nostro breaks) Ensuring that all payments are settled correctly, and any breaks are followed up on a timely manner. Identifying and investigating any root causes  Establishing an excellent relationship with internal partners and external clients Participating in process improvement initiatives  Ensure that any issues are escalated to the team leader within an appropriate time frame Working with the above groups to quickly and efficiently resolve client issues. Generating manual SWIFT payments

Requirements

FX experience is desirable, although not essential Experience in an operational / financial services / customer services environment.  Effective organizational skills with the ability to manage and prioritize workload whilst working as part of a team.  Strong communication skills, experience of building relationships a desirable quality.  Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing. Analytical Thinking: Strong analytical and problem-solving skills, with the ability to identify patterns, detect anomalies, and propose effective solutions.