Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description At the Shores Resort and Spa we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Shores Resort and Spa can mean for you! The Shores Resort and Spa boasts 212 guest rooms, and 20,000 sq ft of event space. Overview We are looking for a highly motivated individuals to join our Front Office Guest Services team as a Front Office Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guests. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. What You'll Do: Greet and welcome guests upon arrival, creating a positive first impression. Handle check-ins and check-outs efficiently, ensuring guest satisfaction. Manage reservations, answer guest inquiries, and address complaints promptly. Maintain a clean and organized front desk area. Provide accurate information about the hotel, rooms, rates, and amenities. Process payments and manage cash transactions accurately. Coordinate with housekeeping and maintenance to ensure smooth operations. Promote teamwork and contribute to a friendly, safe work environment. Perform other duties as assigned. Qualifications Qualifications What You'll Bring: A friendly and professional demeanor with excellent communication skills. Strong organizational skills and attention to detail. A passion for customer service with a positive, can-do attitude. Ability to multitask and remain calm under pressure. Previous experience in hospitality or customer service is a plus but optional. Flexibility to work various shifts, including evenings, weekends, and holidays. Proficiency in hotel management software and Microsoft Office is a plus.