Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Welcome to Hotel Max, situated in the heart of Seattle and proudly part of the Pyramid Global Hospitality family. Our 163 well-appointed rooms are more than just accommodations; each one has its unique story. Beyond providing a professional workspace, Hotel Max serves as a vibrant hub for creativity and career opportunities. Situated in downtown Seattle, Hotel Max embodies the dynamic work culture fostered by Pyramid Global Hospitality, encouraging professional growth and the pursuit of opportunities. As part of the Pyramid Global team, we offer benefits such as a 401k with a company match and recognition programs to celebrate your achievements. Join us at Hotel Max, where your role transcends the typical 9-to-5 routine. It's about being part of a professional team that understands and embraces Seattle's artistic energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development! At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home. For Full-Time (Non-Union) Associates, we offer: Medical, Dental, Vision, Disability, & Life Insurance 401(k) Plan PTO - 14 days for first 3 years Holidays - 7 paid holidays and 2 floating holidays Employee Room Rate Discounts For Part-Time Associates, we offer: 401(k) Plan Sick Time: Accrue 1 hour for every 30 hours worked Employee Room Rate Discounts Join us and experience a workplace that values your success, health, and happiness—every step of the way. Overview Job Summary: Check-in/check-out guests courteously and efficiently; process all payments according to established Hotel Max requirements. Provide information and assistance to all guests and visitors. Act as Manager on Duty for all Front Office operations. Essential Elements: Ensures that all room discrepancies are cleared Oversees blocking of special room requests for next day’s arrivals Coordinates and oversees the daily bucket check Maintains a neat and orderly control desk and area Consistently presents a polished and professional role model image to guests, coworkers, and other departments Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed Coordinates out of order rooms with housekeeping Maintain complete knowledge of and comply with all departmental policies/service procedures/standards Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day Maintain positive guest relations at all times Resolve guest complaints, ensuring guest satisfaction Monitor and maintain cleanliness, sanitation and organization of assigned work areas Maintain complete knowledge at all times of: All hotel features/services, hours of operation All room types, numbers, layout, decor, appointments and location All room rates, special packages and promotions Daily house count and expected arrivals/departures Room availability status for any given day Scheduled daily group activities Obtain assigned bank and ensure accuracy of contracted Keep bank secure at all times Meet with Supervisor to review daily assignments and priorities Access all functions of computer system Set up work station with necessary supplies Promote positive guest relations to all individuals approaching the Front Desk Process all guest check-ins Confirm reservation in system and review all noted information For guests without a reservation, sell a room type agreed upon Register guest in the computer and generate a registration card Obtain back-up information for guest credit/payment method and input into system; collect cash when designated Advice guest of any messages, mail, faxes, received for them Communicate services and amenities of the hotel to guests Obtain proper identification for tax exempt guests and process as instructed Direct Bell Person to escort guest and transport their luggage to the room Maintain guest history files on all guests Communicate VIP arrivals to designated personnel for escort and delivery of amenities Set up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room/tax/incidentals, comp) File registration cards and vouchers in bucket by room number Accommodate room changes Document all guest requests, complaints or problems Take record and relay messages accurately, completely and legibly Offer detailed information on the voice mail system to callers and guests wishing to leave message Accept and record wake-up call requests Document and confirm reservations and Block rooms in computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Match the bucket check to in-house guest ledger report; report discrepancies to Manager Process all check-outs Resolve any late charges Present folio to guest and resolve any disputed charges Settle guest accounts Retrieve guest room key from guest Solicit guest comments on their stay Process express check-outs Handle requests for late check- Conduct group check-ins/outs Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information Adhere to all cashiering procedures: Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges Make change for guests Cash guests' personal checks/travelers checks Post charges Run closing reports Count and secure bank Complete designated cashier reports Balance receipts and drop receipts Document pertinent information in the log book Assist PBX with duties Assist with Reservations Handle all internal and guest called Provide Concierge service Assist in other Front Desk areas as assigned Provide guest room tours Legibly document maintenance needs on work orders and submit to Manager Qualifications Special Qualification, Education or Licenses: High school graduate or equivalent vocational training certificate Compute basic arithmetic Front Desk experience required Fluency in English both verbally and non-verbally Maintain confidentiality of guest information and pertinent hotel data Ability to input and access information in the property management system/computers/point of sales system Excellent phone & verbal communication skills Flexible schedule Compensation Range The compensation for this position is $25.00/Hr. - $25.00/Hr. based on qualifications and experience.