Position Purpose: Exemplifies and ensures strong customer service in all aspects of the job.  Directs and controls the operation of the Front End in the absence of store management to achieve sales and profit objectives. 

 

Job Description:  As a primary contact for customers, the Person In Charge (PIC) provides friendly, courteous, and helpful service. During the absence of the Store Manager and the First & Second Assistant Managers, the PIC is in charge of the store, with analogous authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service. When in charge of the store (generally at night) the PIC will supervise the store employees. The PIC also acts as a Cashier-Checker (see job description). May be required to work in many of the departments within the store.

The pay range is $16.90 - $26.75 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.

 

SKILLS, PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: Requires strong communication skills, good leadership and interpersonal skills, the proven ability to  manage people, and the ability to maintain composure in dealing with customers and co-workers. Requires knowledge of basic math, weights and measures, stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently. Ability to lift, stack and maneuver objects up to approx. 55 lbs. Working conditions consist of a temperature-controlled store environment. The above statements are intended to describe the general nature of work performed by employees assigned to this job. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.

Key Responsibilities & Accountabilities:

Provide customer service as currently defined by the employer within the scope of the position and within company policy. Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel. Maintains high level of familiarity with company policies and procedures. Supervises the sales floor to monitor service and replenishment of products.  Replaces stock in displays surrounding the checkout area. Assists in maintaining a clean and safe work environment within the store. Assists other cashiers with computer, register, and scanner problems. Responsible for performing basic office functions to assist customers and personnel.  Operates electronically scanning cash register to total customers’ final bill. Receive payment for customer purchase and count back correct change. Bag groceries in paper, canvas, or plastic bags. Lift bags into grocery cart. Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available. May be responsible for completing close of day function in the office. May be responsible for counting out of stock product. May count tills when other cashier-checkers leave. Other duties as assigned.

 

JOB RELATED QUALIFICATIONS:

Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.  Ability to interact with customers and co-workers. Ability to understand and follow instructions. Knowledge of all positions within the store. Ability to work independently. Desired: Prior experience as a clerk or manager.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

Albertsons is an Equal Opportunity Employer  

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.