**Hotel:** Oklahoma City Residence Inn 400 East Reno Avenue Oklahoma City, OK 73104 Front Office Manager Full time **Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence** **What’s in it for you?** The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. + **Career Growth & Learning** – 40% of our management hires are internal promotions! + **Invest in Your Future** – 401(k) plan with company match. + **Comprehensive Health Coverag** **e** – Medical, dental, and vision insurance options. + **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations + **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. + **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs. __________________________________________________ **Salary Range:** $43k - $50k Grow your career in hospitality with **Oklahoma City Residence Inn in Bricktown!** Atrium Hospitality is currently recruiting a Front Office Manager. It is our pleasure and commitment to foster an environment of mutual respect, inclusion of all cultures, collaborative teamwork, and create a sense of belonging for all associates. We are sincerely passionate about creating a lasting and memorable associate experience, each and every day. **Why work at the Oklahoma City Residence Inn in Bricktown?** + Great team environment with growth opportunities! + We recognize and reward associates that provide excellent service that exceeds our guests’ expectations during their stay. + Free Downtown parking for employees. + Hotel Stay Discounts for all team members! Full comprehensive benefits package including medical, dental, vision, short/long-term disability, legal, 401k matching, and MORE! **Work Performed:** The Front Office Manager will be tasked with the following duties, responsibilities, and assignments: + Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline. + Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate. + Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships. + Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. + Ensure the financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving initiatives. + Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards. + Evaluate and recommend revenue driving initiatives and monitor revenue performance. + Recommend and implement approved changes that could improve service and increase operational efficiency. + Ability to serve as Manager on Duty. + All other work as required to complete the primary purpose of the position. **Qualifications:** **Required Prior Experience:** Minimum 2 years of hospitality, front desk experience, Minimum 2 years of prior supervisory experience **Preferred Prior Experience:** 2 years of night audit experience **Required Education:** High school diploma or equivalent **Preferred Education:** Bachelor’s Degree in related field **Required Technology:** Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams **Physical:** Able to lift 50lbs occasionally Able to lift 10lbs regularly Able to stand/or walk for duration of scheduled shift **Other:** Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events _____________________________________________ _Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._ Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: **Service** We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. **Perseverance** We will be better today than we were yesterday. **Inclusion** We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. **Respect** We treat others the way we would like to be treated. **Innovation** We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. **Teamwork** Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. **Come grow with us!**