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Job Summary

We are looking for a highly skilled Technical Product and Project Management with a strong IT Operations background, expertise in IT Product Management, experience in SAP Basis, good understanding of SAP System architecture and one of the hyperscale (AWS, Azure and GCP) and experience in and DevOps environments. This role requires a deep understanding SAP Products. The selected candidate will play a crucial role in technical validation, root cause analysis, and process optimization while working closely with cross-functional teams to enhance product development and business operations.

Key Responsibilities

As part of the GCE ATLAS Customer Care team, which is an operations team supporting customer onboarding into ATLAS, you will:

Driving topics end to end to ensure operations runs smoother. Seek opportunities to streamline standard operating procedures through automation. Lead end-to-end initiatives to streamline operations. Identify automation opportunities in standard operating procedures. Perform deep technical analysis and root cause identification across customer onboarding, ITSM and data Quality. Validate processes from contract signing to customer offboarding in ATLAS. Collaborate with development teams to define user stories and prioritize new functionalities. Align ATLAS capabilities with financial and operational business needs. Engage with all ATLAS stakeholders across ECS and not limits to Sales, ATLAS IT Developers, Product Owners, Analytical and Problem-Solving: Exceptional ability to analyse complex issues, identify root causes, and implement effective solutions. Communication: Excellent written and verbal communication skills, with the ability to explain technical findings clearly to both technical and non-technical audiences. Person who has Product Owner background and can write user stories for development of Product. Cloud Infrastructure: Experience with AWS, Azure, or GCP, including core service

 

Technical Validation & Process Improvement:

Understand S/4HANA Private Cloud adoption and its integration with ATLAS. Validate the end-to-end process from contract signature to customer offboarding in ATLAS. Identify and address technical gaps in the ATLAS tool by collaborating with Sales, ATLAS IT, and GCE Ops.

Operational Support & Data Analysis:

Perform technical data analysis across multiple domains, including balance statements, customer onboarding, ITSM, and data quality. Identify trends and root causes across different units to drive permanent solutions. Development & DevOps Integration: Collaborate with development teams to define and prioritize user stories and functionality. Ensure seamless implementation of new features and process improvements. Work in a DevOps environment, optimizing deployment processes and automation.

 

Stakeholder Collaboration & Communication:

Work closely with business stakeholders, IT teams, and product owners to align system capabilities with financial operations.

Facilitate cross-stream alignment within the ECS ITSM transition project and ensure business requirements are met.

Ensure effective communication and decision-making to enhance product development and operational efficiencies.

 

Required Skills & Qualifications

Technical Product and Project Management, Product Owner of any SAP Product.  Has experience in creating user stories. Proficiency in the SAP BASIS, installation, upgrades and System administration Good understanding of operational aspects (Application or Technical) of SAP solutions.  Good understanding of SAP System Architecture, SAP solutions (releases, platform interdependencies etc.) Good understanding of capabilities of at least one Hyperscaler (AWS; MS Azure or GCP) Knowledge on SAP Basis, SAP Administration, SAP Expertise in full software development lifecycle—from design and implementation to testing and deployment. Familiarity with Agile methodologies (SAFe), DevOps Strong understanding of distributed systems, data processing frameworks, and cloud-native architectures. Ability to debug, troubleshoot, and perform root cause analysis in complex environments. Strong analytical mindset and problem-solving skills with a proactive approach. Ability to drive technical discussions, influence stakeholders, and serve as a center of excellence.

Preferred Qualifications

Experience with ServiceNow, Jira, or similar ITSM tools. Understanding of financial reporting and compliance processes. Prior experience in Agile product development and cloud-based service management.

Educational Background

Bachelor’s or Master’s degree in IT, Computer Science, or a related field. Minimum 9 years of experience in IT Technical Product Management, Project Management.

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 ​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 424788  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.