Baylor Scott & White The Heart Hospital – Denton is seeking a warm, service-driven Guest Relations Coordinator to join our team in a part-time capacity. In this role, you’ll provide a welcoming presence and exceptional support to patients, families, and visitors—helping ensure a positive experience from the moment they arrive.

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Schedule:

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Weeknights: Monday–Thursday, 5:00 PM – 9:00 PM

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Weekends: One shift per weekend, 8:00 AM – 1:30 PM

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We’re looking for someone who brings strong communication skills, attention to detail, and a calm, compassionate demeanor. If you enjoy helping others and want to make a difference in a patient-centered environment, we’d love to meet you. Apply Today!

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About Us

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Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

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Our Core Values are:

\n\nWe serve faithfully by doing what's right with a joyful heart.\nWe never settle by constantly striving for better.\nWe are in it together by supporting one another and those we serve.\nWe make an impact by taking initiative and delivering exceptional experience.\n\n

Benefits

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Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

\n\nEligibility on day 1 for all benefits\nDollar-for-dollar 401(k) match, up to 5%\nDebt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more\nImmediate access to time off benefits\n\n

At Baylor Scott & White Health, your well-being is our top priority.

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Note: Benefits may vary based on position type and/or level

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Job Summary

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The Guest Relations Representative facilitates patient satisfaction by visiting with patients, providing or coordinating communication for non-English speaking and hearing impaired patients and addressing unmet needs.

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Essential Functions of the Role

\n\nFacilitates patient satisfaction by visiting with patients to ensure patient's medical and non-medical needs are being met. Utilizes problem solving techniques following established policies and procedures in order to resolve patient complaints and concerns.\nResolves immediate patient needs by contacting appropriate BSWH personnel and follow-up with complainant to ensure patient and/or guest satisfaction and provides input to Guest Relations management for new products and services based on feedback.\nWorks with BSWH departmental personnel to offer support, concern and empathy to patient's and guest's concerns.\nObtains patient and family feedback on services provided by BSWH. Documents and reports complaints, concerns and compliments to involved departments and administration.\nAssists patient and family with interpretation through American Sign Language, written translation and verbal language interpretation by using personal knowledge of interpretation and translation, arranging staff, volunteers and/or vendors to provide in-person communication by a credentialed interpreter, providing access to telephonic vendors, and utilizing conference calls through language line.\nExplains medical center policies and procedures and provides guest with general information about BSWH facilities.\nProvides in-service training on international patient protocol for BSWH physicians and staff.\nProvides scheduling, coordinating and conducting of campus tours for domestic and foreign visitors.\nCoordinates international patient to ensure they meet financial requirements and/or provide insurance coverage information through BSWH financial departments before treatments.\nMeets with international patients as needed to facilitate patient satisfaction.\nRounds in the Emergency Department reception area and patient care areas to facilitate communication of policies and procedures of the Emergency Department, patient needs and provide good customer service.\n\n

Key Success Factors

\n\nMust have exceptional skills in conflict resolution and patient-centered communication.\nMust possess exceptional professionalism with customer communication.\nAbility to establish and maintain effective working relationships.\nAbility to focus on crucial patient and guest details.\nProficiency with computers in the Microsoft Office suite of software desired.\nMust be able to multi-task in a fast-paced environment.\n\n

Belonging Statement

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We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - Associate's or 2 years of work experience above the minimum qualificationEXPERIENCE - 1 Year of Experience