**About us** Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. At Crowne Plaza Melbourne, you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and electric culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafés and markets. **What's the job** As a Guest Service Agent, you will handle guest check-ins and check-outs, room guests, assist with inquiries, and deliver exceptional service in line with the Crowne Plaza Melbourne brand and policies. **Your day to day** + Provide excellent customer service by greeting guests warmly, addressing inquiries, and handling complaints or concerns, ensuring a positive and lasting impression of the hotel. + Perform check-ins, check-outs, and room changes accurately while maintaining detailed guest records and following all standard operating procedures, including handling cashier floats and daily financial reports. + Maintain comprehensive knowledge of hotel policies, promotions, and reservation procedures, while upholding IHG standards of behavior, appearance, and cleanliness in the front desk area. **What we need from you** + Look smart – wear your uniform with pride + Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company. + Problem solving, reasoning, motivating, organizational and training abilities. + Good Communication and writing skills + Communicating with the other departments to make all guests stays better **What you can expect from us:** We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.